DotFoil
asked on
Wireless not working after Vista Sp1 Update
After a recent update to service pack 1, our clients Wireless no longer works. I have downloaded and installed the latest Bios and Wireless driver from HP's website. The wireless card is 4321AG 802.11a/b/g/draft-n Wi-Fi and the HP laptop model is Pavilion dv6449us.
Here is what Everest gives me:
Field Value
Device Properties
Driver Description isatap.{EF066E9D-884D-4283
Driver Date 6/21/2006
Driver Version 6.0.6000.16386
Driver Provider Microsoft
INF File nettun.inf
Hardware ID *ISATAP
screenshot.jpg
Here is what Everest gives me:
Field Value
Device Properties
Driver Description isatap.{EF066E9D-884D-4283
Driver Date 6/21/2006
Driver Version 6.0.6000.16386
Driver Provider Microsoft
INF File nettun.inf
Hardware ID *ISATAP
screenshot.jpg
dfxdeimos
Can you right click and delete the device, then reboot and let it detect it again and re-install that way?
ASKER
I forgot to mention I just delete and restart, same thing.
Go download again drivers and install
http://h10025.www1.hp.com/
http://h10025.www1.hp.com/
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ASKER
Ok, I had already downloaded and installed the Wireless drivers with no luck, if nothing works soon, I will have to call HP.
I don't think it's the ISATAP problem...
http://support.microsoft.com/kb/932520
Is the card visible in your BIOS?
http://support.microsoft.com/kb/932520
Is the card visible in your BIOS?
ASKER
I don't see the wireless card in the BIOS. There is no actual place for wireless settings, also i have replaced two mini-pci express wifi cards and neither worked.
Hmmm. Yeah, I'm thinking a call to HP would be the next step since you've tried installing multiple NICs.
ASKER
The thing is this is now a software issue.
Your best bet is to call HP.
You may have to set up the connection manually.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00813382&lc=en&dlc=en&cc=us&lang=en&os=2093&rule=33345&product=3444107#ManuallyReconnect
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00813382&lc=en&dlc=en&cc=us&lang=en&os=2093&rule=33345&product=3444107#ManuallyReconnect
Sorry here is a page with a list of things to try.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00813382&lc=en&dlc=en&cc=us&lang=en&os=2093&rule=33345&product=3444107
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00813382&lc=en&dlc=en&cc=us&lang=en&os=2093&rule=33345&product=3444107
ASKER
Known issue, it was out of warranty but they are going to replace the motherboard free of charge.