UCWTech
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Adobe hangs on opening after being installed.
Acorbat 8 Standard, fresh install on XP Pro running NOD32 antivirus, hangs on opening for the first time. Have to end process to close.
I removed the application (well it hung during uninstall and I went through the processes ending each one but none of them made it complete)
I used the Windows installer Cleanup utility to remove it.
I deleted the folder for Acrobat 8.0 in App data and Program files.
I reinstalled the latest version of Windows installer.
I restarted and reinstalled version 8.1 from a new disk. (complete install)
It hung on starting (the getting started page)
I restarted the computer removing all programs in msconfig startup and it still hung opening...
This a new computer Dell Latitude D640 (about a week old). All Microsoft updates are installed and up to date (bar service pack 3). Is there anything else we could try?
I removed the application (well it hung during uninstall and I went through the processes ending each one but none of them made it complete)
I used the Windows installer Cleanup utility to remove it.
I deleted the folder for Acrobat 8.0 in App data and Program files.
I reinstalled the latest version of Windows installer.
I restarted and reinstalled version 8.1 from a new disk. (complete install)
It hung on starting (the getting started page)
I restarted the computer removing all programs in msconfig startup and it still hung opening...
This a new computer Dell Latitude D640 (about a week old). All Microsoft updates are installed and up to date (bar service pack 3). Is there anything else we could try?
ASKER
Thanks for your response. I'm afraid this didn't work. It still seems to lock up and then dissapears after a while.
If you temporarily disable NOD does the problem move?
ASKER
No, I did try that. Also removed all programs out of msconfig startup and tried...same thing. :(
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ASKER
It is a fresh install...format...new computer.
darn, out of ideas I am afraid apart from the 2 links posted...
ASKER
Nothing worked I'm afriad. Working around it by using Adobe Reader to open and cutePDF to create new pdfs. Thanks for your responses and help. A baffeling problem! Thanks again.
One more option that I could think of is DEP.
Either hardware DEP from BIOS (check your manual and disable if active), but also disable the DEP in Environment variables.
My Computer => Properties>Advanced>Startu
restart and try again.
This is the only thing that I could think a fresh install would have that plays havoc with installs some times...
hth
capt.
Either hardware DEP from BIOS (check your manual and disable if active), but also disable the DEP in Environment variables.
My Computer => Properties>Advanced>Startu
restart and try again.
This is the only thing that I could think a fresh install would have that plays havoc with installs some times...
hth
capt.
ASKER
Thanks, I'm afriad the computer is in Mexico so all work I have been doing has been remote. I think we will just work around the problem. Thanks for your help!
Had this problem tonight on client adobe cs3 all of them just hung trying to open after install.
http://www.adobe.com/suppo
run licensing repair tool will fix it.
http://www.adobe.com/suppo
run licensing repair tool will fix it.
Sounds like the update manager kicking in and getting blocked....
Have a look at this and disable the Updater in the Registry, the keys should be similar for 8:
http://www.adobe.com/go/kb402050
hth
capt.