Adobe hangs on opening after being installed.

Acorbat 8 Standard, fresh install on XP Pro running NOD32 antivirus, hangs on opening for the first time. Have to end process to close.

I removed the application (well it hung during uninstall and I went through the processes ending each one but none of them made it complete)
I used the Windows installer Cleanup utility to remove it.
I deleted the folder for Acrobat 8.0 in App data and Program files.
I reinstalled the latest version of Windows installer.
I restarted and reinstalled version 8.1 from a new disk. (complete install)
It hung on starting (the getting started page)
I restarted the computer removing all programs in msconfig startup and it still hung opening...

This a new computer Dell Latitude D640 (about a week old). All Microsoft updates are installed and up to date (bar service pack 3). Is there anything else we could try?
UCWTechAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

captainCommented:
Hi

Sounds like the update manager kicking in and getting blocked....

Have a look at this and disable the Updater in the Registry, the keys should be similar for 8:
http://www.adobe.com/go/kb402050

hth
capt.
0
UCWTechAuthor Commented:
Thanks for your response. I'm afraid this didn't work. It still seems to lock up and then dissapears after a while.
0
captainCommented:
If you temporarily disable NOD does the problem move?
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

UCWTechAuthor Commented:
No, I did try that. Also removed all programs out of msconfig startup and tried...same thing. :(
0
captainCommented:
:( hm, could be anything but on clean install of OS there is little that jumps out apart from the updater...

You could have a look through this:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=333213

but it is the proverbial needle...

Was this a format and reinstall or could there be an old registry?

Last resort do a full manual remove:
http://www.adobe.com/go/kb400767
and reinstall 8.1

hth
capt.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
UCWTechAuthor Commented:
It  is a fresh install...format...new computer.
0
captainCommented:
darn, out of ideas I am afraid apart from the 2 links posted...
0
UCWTechAuthor Commented:
Nothing worked I'm afriad. Working around it by using Adobe Reader to open and cutePDF to create new pdfs. Thanks for your responses and help. A baffeling problem! Thanks again.
0
captainCommented:
One more option that I could think of is DEP.

Either hardware DEP from BIOS (check your manual and disable if active), but also disable the DEP in Environment variables.

My Computer => Properties>Advanced>Startup &...> Edit the Boot.ini and locate the 'NoExecute' line, substitute it with NoExecute=AlwaysOff

restart and try again.

This is the only thing that I could think a fresh install would have that plays havoc with installs some times...

hth
capt.
0
UCWTechAuthor Commented:
Thanks, I'm afriad the computer is in Mexico so all work I have been doing has been remote. I think we will just work around the problem. Thanks for your help!
0
radicalsupportCommented:
Had this problem tonight on client adobe cs3 all of them just hung trying to open after install.
http://www.adobe.com/support/contact/licensing.html
run licensing repair tool will fix it.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.