Solved

user can't get Outlook online

Posted on 2008-10-31
5
587 Views
Last Modified: 2012-05-05
A user today logged onto his computer w/o a problem.  He's able to access internet, all his files, etc.  When he opens up Outlook, he's fine, but it won't send/received emails.  It's offline, and when I try to connect, it prompts him to log onto the exchange server.  He is already logged on the network, so what's the problem here?
0
Comment
Question by:allmar7am7777
5 Comments
 
LVL 91

Expert Comment

by:John Hurst
ID: 22852920
Well, if the user is inside the network (i.e., not a VPN connection), networking is fine (Internet works) and Exchange is running (you didn't say), then it is normally some sort of authentication problem. Normally for me, if all three of the above are true, then people can use Outlook against their exchange server. ... T
0
 

Author Comment

by:allmar7am7777
ID: 22852935
exactly (and exchange s running).  So what is the problem?
0
 
LVL 91

Expert Comment

by:John Hurst
ID: 22853108
Check to make sure their authentication is OK. Next, check to make sure their mailbox is not over quota - That will cause them not to be able to send/receive, but in this latter case, they should not be offline.  ... T
0
 
LVL 10

Expert Comment

by:MPCP-Brian
ID: 22853289
Couple of options to try:
1) When prompted for user and password, enter the user as domain\user and then the password
2) Have user log off and log back on
3) I'm assuming they are logging into a domain PC, but if workgroup PC, make sure that they have the same username and password as the DC.
4) I'm assuming account is defined in Outlook as a standard exchange account, and not using RPC over HTTP in the account settings.  You can find out by going to Accounts ... selecting the exchange account, properties, go to connection tab and make sure it is not checked on "Connect to my exchange server using HTTP".  If it is, make sure your server SSL certificate is valid and installed on that PC.
 
0
 
LVL 19

Accepted Solution

by:
MrLonandB earned 500 total points
ID: 22853369
Close Outlook. Reset the User Account password. Try Outlook again.
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

939 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now