Solved

Issue with Activesync Iphone users, mailbox server response timed out

Posted on 2008-10-31
4
9,188 Views
Last Modified: 2012-05-05
Hi,

User are complaining that they are not receiving emails via Activesync to their Iphones. We are running Exchange 2003 R2 , front end-back end environment. The error messages are below. Should I delete and recreate virtual directories? What would the impace of doing this be?


Exchange mailbox Server response timeout: Server: [server.domain.com] User: [Shawn.Jones@domain.com]. Exchange ActiveSync Server failed to communicate with the Exchange mailbox server in a timely manner. Verify that the Exchange mailbox Server is working correctly and is not overloaded.

Unexpected Exchange mailbox Server error: Server: [server.domain.com] User: [Shawn.Smith@domain.com] HTTP status code: [409]. Verify that the Exchange mailbox Server is working correctly.
0
Comment
Question by:bmlguy
  • 2
4 Comments
 

Author Comment

by:bmlguy
ID: 22857356
More errors

The Exchange mailbox Server: [server.domain.com] has reached its timeout threshold. The mailbox server will be protected from new requests for [60] seconds.

The average of the most recent [200] heartbeat intervals used by clients is less than or equal to [540].  Make sure that your firewall configuration is set to work correctly with Exchange ActiveSync and direct push technology. Specifically, make sure that your firewall is configured so that requests to Exchange ActiveSync do not expire before they have the opportunity to be processed.  For more information about how to configure firewall settings when using Exchange ActiveSync, see Microsoft Knowledge Base article 905013  -We are not using an ISA server
0
 

Accepted Solution

by:
bmlguy earned 0 total points
ID: 22909395
It turns out that there was some old mailscanner applications installed that I uninstalled that were inteferring with IIS, also rebooted server.
0
 

Expert Comment

by:kosmix
ID: 23863268
How did you determine that it was the mail scanner app that was interfering with IIS? I am also running into this issue and have received about 159 errors just today its 4pm now.

0
 

Expert Comment

by:BCUSA_CLB
ID: 27306870
I am now receiving the same error:

Exchange mailbox Server response timeout: Server: [server.domain.com] User: [Shawn.Jones@domain.com]. Exchange ActiveSync Server  failed to communicate  with the Exchange mailbox server in a timely manner. Verify that the Exchange mailbox Server  is working correctly and is not overloaded.

Any solutions/or ideals would be helpful.

0

Featured Post

Swamped with email signature updates?

Have you been given a load of changes to make to your users’ email signatures? Having to manually implement multiple signatures for every department? Let Exclaimer save you from being swamped with email signature updates!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

26 Experts available now in Live!

Get 1:1 Help Now