Solved

Single User on ACT is unable to sync his database

Posted on 2008-10-31
2
798 Views
Last Modified: 2010-10-05
A user is unable to sync his his remote database with our Act Databaser server.  He is a remote user and off site and suddently he gets the following error when attempting to to sync his database.

Failed to synchronize with the server. Server Error Description; Sync initialization error occurred in database object PRC_SYN_PROCESS_INITFILE: CANNOT DETERMINE ISATTACHSYNC VALUE!
Sync initialization error in database object PRC_SYNC_PROCESS_INITIALIZE  INITFILE. Contact your administrator for assistance.

I'd really appreciate some feedback on this.
0
Comment
Question by:EvansIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 30

Accepted Solution

by:
Mike Lazarus earned 250 total points
ID: 22853923
We've been able to identify the cause of this new error.  You could encounter this error with 8.02 or ACT! 2007 9.0.  The error will occur if the Remote/Subscriber database has been restored from a previous backup - specifically, a backup which was made *prior* to any subsequent sync sessions.

I don't think there was a complete solution till ACT! 2007 9.0a. But you might try adding Hotfix 5 (to all machines) from http://tinyurl.com/6bx8u6

If that doesn't work, you should cut a new RDB for the user.
0
 

Author Comment

by:EvansIT
ID: 22934422
Thanks for the help. Unfortunatly, I could not get the sales rep (the user), to get back to me before the sync deadline expired. I'm, creating a new RDB.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As most of my regular readers and followers know, I do a lot of on-line technical support as well as providing support services to our resellers and ACT! Certified Consultants and one of the things I notice is that I regularly need to ask users the …
With users like the Professional Sales Road Warriors that made up much of ACT!'s early user base to field service technicians, trades-people, telecommuters who work from home, remote offices and others who need access to their data while out of the …
Progress
Starting up a Project

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question