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Single User on ACT is unable to sync his database

Posted on 2008-10-31
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Last Modified: 2010-10-05
A user is unable to sync his his remote database with our Act Databaser server.  He is a remote user and off site and suddently he gets the following error when attempting to to sync his database.

Failed to synchronize with the server. Server Error Description; Sync initialization error occurred in database object PRC_SYN_PROCESS_INITFILE: CANNOT DETERMINE ISATTACHSYNC VALUE!
Sync initialization error in database object PRC_SYNC_PROCESS_INITIALIZE  INITFILE. Contact your administrator for assistance.

I'd really appreciate some feedback on this.
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Question by:EvansIT
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Mike Lazarus earned 250 total points
ID: 22853923
We've been able to identify the cause of this new error.  You could encounter this error with 8.02 or ACT! 2007 9.0.  The error will occur if the Remote/Subscriber database has been restored from a previous backup - specifically, a backup which was made *prior* to any subsequent sync sessions.

I don't think there was a complete solution till ACT! 2007 9.0a. But you might try adding Hotfix 5 (to all machines) from http://tinyurl.com/6bx8u6

If that doesn't work, you should cut a new RDB for the user.
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Author Comment

by:EvansIT
ID: 22934422
Thanks for the help. Unfortunatly, I could not get the sales rep (the user), to get back to me before the sync deadline expired. I'm, creating a new RDB.
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