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My Documents folder redirection failing

Posted on 2008-10-31
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Last Modified: 2012-05-05
I created a profile on an XP workstation logged on as domain user STUDENT1. I then copied profile to a shared profile directory on the server, changed the profile to mandatory, then setup two GPOs for the OU. One for folder rediction, one to lock down desktop.

Here is the problem.

Sometimes when users logon to workstation they are redirected to \\server\sharedmydocs\STUDENT1 instead of \\server\sharedmydocs\CURRENT USER

I cannot find what is causing this to happen. And it is causing a lot of problems.

Experts.....................  HELP!   AYUDEME !!!!!!!!!!!!!!!
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Question by:nussedog
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Expert Comment

by:JohnGerhardt
ID: 22853995
Can you reproduce the problem../
If so then run a RSOP (Resultant Set of Polcies) on the machine and see what the error it is having..
Post it and we can have a look..
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Expert Comment

by:JohnGerhardt
ID: 22854014
Sorry in order to run it then launcg RSOP.msc from RUN..
http://searchwinit.techtarget.com/tip/0,289483,sid1_gci1009509,00.html#
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Author Comment

by:nussedog
ID: 22854028
Yes, I will be happy to do so.  However, out of the 50 or so students that logon on 25 desktops, this only occurs 1 or 2 times in a day. I suspect it has something to do with some arcane issue around mandatory profiles and GPO.
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by:JohnGerhardt
ID: 22854040
Do you see any link between it happening is it always on one computer or always one user.. Or does it appear to be randomn?
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Author Comment

by:nussedog
ID: 22854083
Unfortunately, appears to be random. I intially thought it had to do with profile cache, but I have now set GPO to delete profile cache upon user logoff (although this does not always work). Also when redirection fails it *ALWAYS* points to the folder of the domain user I used to create the shared profile ("STUDENT1"). This is consistent.
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Expert Comment

by:JohnGerhardt
ID: 22854102
Ok,
I think I know why it point back to orginal user that you created it with.. adn that is fixable...! We just need to change the defualt details in the ntuser.man (i am sure i read you are using mandatory profiles, yes?)..
But this is not really fixing the problem and also might hinder you trying to fix the ptroblem as it will be difficult to find..
Post back if you want a step by step for the ntuser.man file.. elase we can wait until you get the GPO error...
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Author Comment

by:nussedog
ID: 22854183
Yes, please. Today if possible to I can try this weekend. I can copy the profile I am using and try your fix to see if it works.  In the interim I will keep original profile and get the RSOP info for you. Do you want me to use RSOP log or just RSOP.MSC from workstation?? I am not that familiar with RSOP. I am not at the school now but will be tomorrow and can get you data then.
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Expert Comment

by:JohnGerhardt
ID: 22854254
Ok...
Here we go... I am awake for another 30 mins...!
download this http://freenet-homepage.de/h.ulbrich/regdatxp.zip
Open and then choose File => Load File into registry..
make a copy of ntuser.man and then load this file
Start => Run => Regedit
navigate to:
Temp01 => Software => Microsoft => Windows => Current Version => Explorer
Two folders called

User Shell Folders
Shell Folders

Look for the key "Personal" which is for M$ other name for "My Docs"
Change the key to the path that you want it to redirect o if GPO failure using %username% as the varibale for the username...
Close Regedit...
From RegdatXP then choose File => unload file from registry..
Then make a back of the orginal ntuser.man and copy the new on into each of the profiles...
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Author Comment

by:nussedog
ID: 22863986
I did not apply the fix you recommended, but do have additional information. I was able to reproduce the problem on demand. We are using a type of terminal services hardware device thatallows up to 6 users per local PC to log in to the domain. We simply connect a keyboard, mouse and CRT to the hardware device (FYI manufacture is Ncomputing). To replicate the problem I simply logged in as say 'nussedog' then logged off. As soon as I logged back on to the domain from that PC the "My Documents" folder path would default back to the AD Account I used to create the profile as I stated previously.  I also noted that although I have the GPO set to delete the profile cache after logoff, the profile remains until I restart the local computer.  I checked the order or precedence on the GPOs to ensure they were set up correctly and also set the last applied GPO to enforced. This did not rectify the problem. I then turned off offline file syncronization via the GPO and the problem went away. Any ideas or have I completely confused you?
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Expert Comment

by:JohnGerhardt
ID: 22865424
A little confused..>!
Are you saying that it works now...? and in order to fix it your turned off offline syncro...?
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Author Comment

by:nussedog
ID: 22867371
Correct.  Turning off offline sync appears to have done the trick. However, will have better idea when student user community  logs on today en masse.I am going to let this question sit for a day or two to see how things go.  Any ideas why My Documents path would have changed once client PC had recorded a roaming profile ???
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Accepted Solution

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JohnGerhardt earned 500 total points
ID: 22868289
The only think I can think of is that windows think that you want to make the "My Documents" folder avalaible offline and therefore redirects it to the lcoal folder..
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Author Closing Comment

by:nussedog
ID: 31512205
Solution given was not applied but lead to other fix.
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