Solved

Active Sync Items Greyed out

Posted on 2008-10-31
10
1,117 Views
Last Modified: 2013-12-05
I've got a Dell Axim X51V connected to my workstation via a USB Dock. Activesync 4.5 installed on workstation running XP Pro SP2. The battery died and had to be replaced. After replacing it, I'm unable to get the PDA to sync with the workstation. Whe looking at my Activesync settings, Mobile Device, Delete Mobile Device are all Grey. It shows the connection as Guest, but it is grey also. I can browse the device. Any suggestions appreciated.

Thanks!  
0
Comment
Question by:Wookie68
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
10 Comments
 
LVL 6

Expert Comment

by:ezskol
ID: 22902313
On your PDA, can you sync via ActiveSync?  Have you tried plugging the usb cable directly into the laptop's usb?  

In the system tray, if you right click on the icon, does it provide you any options?  If yes, see if you can delete the connection and reestablish a partnership.

Probably try uninstall activesync and reinstalling if it still fails.
0
 

Author Comment

by:Wookie68
ID: 22909464
I've done all of the above with the same end results... The problem with deleting the connection and partnership is that it is greyed out... I had a similar issue a few years ago and I believe I had to edit the registry, just don't recall what it was exactly.
0
 
LVL 6

Expert Comment

by:ezskol
ID: 22927672
I know that you're able to browse the device, but is it connected to a usb hub by any chance and not directly into the PC usb ports?  Tried different USB ports?

Try the following links and see if it helps you:

http://support.microsoft.com/kb/915152 

http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx (old but still applicable)
0
Don't Miss ATEN at InfoComm 2017!

Visit booth #2167 to see the  new ATEN VM3200 32 x 32 Modular Matrix Switch. Other highlights include the VE8950 4K HDMI Over IP Extender, VS1912 12-Port DP Video Wall Media Player  and VK2100 ATEN Control System. Register now with Free Pass Code ATEN288!

 

Author Comment

by:Wookie68
ID: 22929842
I've tried straight connect to different USB ports bypassing the docking station as you suggested. I looked at the two articles above, but no luck yet. Still looking as well. It just seems weird that Active Sync is connected on the machine, but will only show as guest.
0
 
LVL 6

Expert Comment

by:ezskol
ID: 22937236
Can I get you to try this:

1. Click Start > Settings > Connection > USB to PC and remove the tick in Enable advanced network functionality.

Reconnect your device to your PC via usb cable and see if it works.  If it fails go to the next step.

2. Go to Device Manager on your PC and delete the mobile device, so the usb driver gets reinstalled on the next connection.

Unplug and replug your device.  Try this and it should fix your issue.  
0
 
LVL 6

Expert Comment

by:ezskol
ID: 22956865
Did that work?
0
 

Author Comment

by:Wookie68
ID: 22956926
Sorry for the late reply...long day at work. I still have the same problem after performing the steps you outlined above. This is definitely perplexing. It's almost like one of the windows patches pushed out at work broke things. I can bring it home and it does fine.
0
 
LVL 6

Accepted Solution

by:
ezskol earned 500 total points
ID: 22973103
Do a system restore before the windows patches was applied? And see if that fixes issue?  or probably your work pc needs a clean install to fix it completely if it's a pain in the neck in the long run.
0
 

Author Comment

by:Wookie68
ID: 22985713
System restore didn't correct the issue... I ended up reloading the whole system to correct the problem. I would have liked to know what the problem was, but just didn't have time to continue with the troubleshooting. Thanks for your help!
0
 
LVL 6

Expert Comment

by:ezskol
ID: 23001310
No problem.  Just wish I was able to provide a shorter fix though rather than a clean install.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article is a collection of issues that people face from time to time and possible solutions to those issues. I hope you enjoy reading it.
In this post we will be converting StringData saved within a text file into a hash table. This can be further used in a PowerShell script for replacing settings that are dynamic in nature from environment to environment.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question