Solved

Active Sync Items Greyed out

Posted on 2008-10-31
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Last Modified: 2013-12-05
I've got a Dell Axim X51V connected to my workstation via a USB Dock. Activesync 4.5 installed on workstation running XP Pro SP2. The battery died and had to be replaced. After replacing it, I'm unable to get the PDA to sync with the workstation. Whe looking at my Activesync settings, Mobile Device, Delete Mobile Device are all Grey. It shows the connection as Guest, but it is grey also. I can browse the device. Any suggestions appreciated.

Thanks!  
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Question by:Wookie68
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10 Comments
 
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Expert Comment

by:ezskol
ID: 22902313
On your PDA, can you sync via ActiveSync?  Have you tried plugging the usb cable directly into the laptop's usb?  

In the system tray, if you right click on the icon, does it provide you any options?  If yes, see if you can delete the connection and reestablish a partnership.

Probably try uninstall activesync and reinstalling if it still fails.
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Author Comment

by:Wookie68
ID: 22909464
I've done all of the above with the same end results... The problem with deleting the connection and partnership is that it is greyed out... I had a similar issue a few years ago and I believe I had to edit the registry, just don't recall what it was exactly.
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Expert Comment

by:ezskol
ID: 22927672
I know that you're able to browse the device, but is it connected to a usb hub by any chance and not directly into the PC usb ports?  Tried different USB ports?

Try the following links and see if it helps you:

http://support.microsoft.com/kb/915152 

http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx (old but still applicable)
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Author Comment

by:Wookie68
ID: 22929842
I've tried straight connect to different USB ports bypassing the docking station as you suggested. I looked at the two articles above, but no luck yet. Still looking as well. It just seems weird that Active Sync is connected on the machine, but will only show as guest.
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Expert Comment

by:ezskol
ID: 22937236
Can I get you to try this:

1. Click Start > Settings > Connection > USB to PC and remove the tick in Enable advanced network functionality.

Reconnect your device to your PC via usb cable and see if it works.  If it fails go to the next step.

2. Go to Device Manager on your PC and delete the mobile device, so the usb driver gets reinstalled on the next connection.

Unplug and replug your device.  Try this and it should fix your issue.  
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Expert Comment

by:ezskol
ID: 22956865
Did that work?
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Author Comment

by:Wookie68
ID: 22956926
Sorry for the late reply...long day at work. I still have the same problem after performing the steps you outlined above. This is definitely perplexing. It's almost like one of the windows patches pushed out at work broke things. I can bring it home and it does fine.
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Accepted Solution

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ezskol earned 500 total points
ID: 22973103
Do a system restore before the windows patches was applied? And see if that fixes issue?  or probably your work pc needs a clean install to fix it completely if it's a pain in the neck in the long run.
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Author Comment

by:Wookie68
ID: 22985713
System restore didn't correct the issue... I ended up reloading the whole system to correct the problem. I would have liked to know what the problem was, but just didn't have time to continue with the troubleshooting. Thanks for your help!
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LVL 6

Expert Comment

by:ezskol
ID: 23001310
No problem.  Just wish I was able to provide a shorter fix though rather than a clean install.
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