Solved

can't connect to http sites

Posted on 2008-10-31
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Last Modified: 2010-04-21
a client at an insurance company has one computer that can only connect to the secure sites they use for business.  If they try to go to windowns update, MSN or any place like that it will not connect.  All other computers will connect.  The problem just started in last couple of days and they do not recall making any changes.
Computer runs XP pro and they are using IE7.  Any help would be appreciated I am running out of ideas.
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Question by:kargen
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Expert Comment

by:Macky4546
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Do you have any firewalls?
Is port 80 blocked?
Have you tried restarting your computer or router?
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Expert Comment

by:Macky4546
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maybe try

Try going to Start --> Run then type in cmd and click on Ok. This will bring up the command prompt, here type in netsh winsock reset catalog then after a few seconds it will say that you must restart, type exit, then restart computer and try again.
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Expert Comment

by:tom_szabo
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This seems to be the same problem I'm having (http://www.experts-exchange.com/Networking/Protocols/Application_Protocols/HTTP/Q_23869898.html).

Do you have AVG 8 on that system by any chance?
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Accepted Solution

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tom_szabo earned 250 total points
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This problem is caused by a bug in AVG 8.0.196

Disabling the Web Shield and Link Scanner will allow you to access HTTP sites again

Once you can do that download the fixfiles.exe utility from avg.com, run it, and restart the computer.
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Author Closing Comment

by:kargen
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took a while for me to be able to get back to the computer but when I did the fix was easy.  My next step was going to be a reinstall of AVG and this solution saved a lot of time compared to doing that.
Thanks
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