Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3870
  • Last Modified:

This action is only valid for products currently installed

My client uses SBS2003 and the faxing component. Within the last Month or so when a fax comes in (.tif) to outlook, when you open it the error message "This action is only valid for products currently installed" appears. What normally happens is that the Microsoft Document and Imagining program opens the .tif and the fax can be viewed. A quick google search and prior memory of this issue in Office 2003 was a detect and repair solved this. Under Office 2007 Standard that did not. Any ideas?
0
fa2lerror
Asked:
fa2lerror
  • 2
  • 2
  • 2
1 Solution
 
chilternPCCommented:
have you installed the latest service packs?
0
 
war1Commented:
Hello fa2lerror,
1. In Outlook 2007, Detect and Repair has been replaced by Office Diagnostics.  On the Help menu, click Office Diagnostics. > Continue > Start Diagnostics

2. If no joy, create a new Outlook profile.
http://support.microsoft.com/kb/829918

3. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
0
 
fa2lerrorAuthor Commented:
chilternPC: Thanks for the advice. I believe all the current service packs are installed but I will check.

war1: I will try steps 1 & 2. I did a reinstall as in #3 already.
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
fa2lerrorAuthor Commented:
Fixed by uninstalling all SQL related programs on desktop. This was actually caused by the Outlook Business Contact Manager as it uses SQL. When uninstalled it left part of the SQL database.
0
 
war1Commented:
fa2lerror, glad the problem is fixed.
0
 
chilternPCCommented:
well done -so it was that bug provider Microsoft!
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

  • 2
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now