Solved

This action is only valid for products currently installed

Posted on 2008-10-31
6
3,745 Views
Last Modified: 2012-05-05
My client uses SBS2003 and the faxing component. Within the last Month or so when a fax comes in (.tif) to outlook, when you open it the error message "This action is only valid for products currently installed" appears. What normally happens is that the Microsoft Document and Imagining program opens the .tif and the fax can be viewed. A quick google search and prior memory of this issue in Office 2003 was a detect and repair solved this. Under Office 2007 Standard that did not. Any ideas?
0
Comment
Question by:fa2lerror
  • 2
  • 2
  • 2
6 Comments
 
LVL 29

Expert Comment

by:chilternPC
ID: 22855012
have you installed the latest service packs?
0
 
LVL 97

Expert Comment

by:war1
ID: 22855483
Hello fa2lerror,
1. In Outlook 2007, Detect and Repair has been replaced by Office Diagnostics.  On the Help menu, click Office Diagnostics. > Continue > Start Diagnostics

2. If no joy, create a new Outlook profile.
http://support.microsoft.com/kb/829918

3. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
0
 

Author Comment

by:fa2lerror
ID: 22882492
chilternPC: Thanks for the advice. I believe all the current service packs are installed but I will check.

war1: I will try steps 1 & 2. I did a reinstall as in #3 already.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Accepted Solution

by:
fa2lerror earned 0 total points
ID: 23134669
Fixed by uninstalling all SQL related programs on desktop. This was actually caused by the Outlook Business Contact Manager as it uses SQL. When uninstalled it left part of the SQL database.
0
 
LVL 97

Expert Comment

by:war1
ID: 23134707
fa2lerror, glad the problem is fixed.
0
 
LVL 29

Expert Comment

by:chilternPC
ID: 23134765
well done -so it was that bug provider Microsoft!
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question