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Blackberry Messagin agent

Posted on 2008-10-31
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Last Modified: 2011-10-03
Hello
I have rebooted our server (win2k3 standard) and the server is stuck at "Apply computer settings"

This server has a BES 4.0 installed

I am receiving alerts from the BES server now indicating these messages to my mailbox as I have enabled notifcation

Messages are...

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:23:49  (6FFFC39C) -> Starting BlackBerry Mailbox Agent 1 for Server EUROPE - Version 4.1.6.1

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:23:49  (6FFFC350) -> Controller: This BES Agent is under control of BlackBerry Agent Controller

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:23:50  (6FFFC3BA) -> Stopping BlackBerry Mailbox Agent 1 for Server EUROPE

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:24:01  (6FFFC381) -> Waiting for external UDP log messages on port 4085

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:24:01  (6FFFC39C) -> Starting BlackBerry Mailbox Agent 1 for Server EUROPE - Version 4.1.6.11

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:23:50  (6FFFC3BA) -> Stopping BlackBerry Mailbox Agent 1 for Server EUROPE

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:24:01  (6FFFC381) -> Waiting for external UDP log messages on port 4085

Server continue to spin its wheels in the "Applying Computer settings Mode"
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Question by:skyjumperdude
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5 Comments
 
LVL 11

Expert Comment

by:ALogvin
ID: 22859380
Disable your BlackBerry Controller service, and look into the Controller and Messaging Agent logs to find what is going wrong. The Controller service is the one that starts the Agents.
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Author Comment

by:skyjumperdude
ID: 22880190
Where do I find the log files and which errors should I be looking for?
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Accepted Solution

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ALogvin earned 500 total points
ID: 22886365
typically..
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs

Controller logs have CONT in the name. Messaging agents say MAGT.

I cant say the errors for sure, every situation is different. typically it will spit stuff out right before it closes the agent.
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Author Comment

by:skyjumperdude
ID: 22938800
-Reinstalled the Exchange System Manager tool
-Re-applied the BES admin permissions to Exchange
-Removed the MAPI settings within the registry and re-configed the MAPI service

Now working an booting up
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LVL 11

Expert Comment

by:ALogvin
ID: 22940107
Awesome. Without seeing the errors I coudlnt say what your issue was, my guess is the MAPI settings though. You did a great job at following the recommended troubleshooting steps.
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