Blackberry Messagin agent

Hello
I have rebooted our server (win2k3 standard) and the server is stuck at "Apply computer settings"

This server has a BES 4.0 installed

I am receiving alerts from the BES server now indicating these messages to my mailbox as I have enabled notifcation

Messages are...

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:23:49  (6FFFC39C) -> Starting BlackBerry Mailbox Agent 1 for Server EUROPE - Version 4.1.6.1

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:23:49  (6FFFC350) -> Controller: This BES Agent is under control of BlackBerry Agent Controller

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:23:50  (6FFFC3BA) -> Stopping BlackBerry Mailbox Agent 1 for Server EUROPE

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:24:01  (6FFFC381) -> Waiting for external UDP log messages on port 4085

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:24:01  (6FFFC39C) -> Starting BlackBerry Mailbox Agent 1 for Server EUROPE - Version 4.1.6.11

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:23:50  (6FFFC3BA) -> Stopping BlackBerry Mailbox Agent 1 for Server EUROPE

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:24:01  (6FFFC381) -> Waiting for external UDP log messages on port 4085

Server continue to spin its wheels in the "Applying Computer settings Mode"
LVL 1
skyjumperdudeAsked:
Who is Participating?
 
ALogvinConnect With a Mentor Commented:
typically..
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs

Controller logs have CONT in the name. Messaging agents say MAGT.

I cant say the errors for sure, every situation is different. typically it will spit stuff out right before it closes the agent.
0
 
ALogvinCommented:
Disable your BlackBerry Controller service, and look into the Controller and Messaging Agent logs to find what is going wrong. The Controller service is the one that starts the Agents.
0
 
skyjumperdudeAuthor Commented:
Where do I find the log files and which errors should I be looking for?
0
 
skyjumperdudeAuthor Commented:
-Reinstalled the Exchange System Manager tool
-Re-applied the BES admin permissions to Exchange
-Removed the MAPI settings within the registry and re-configed the MAPI service

Now working an booting up
0
 
ALogvinCommented:
Awesome. Without seeing the errors I coudlnt say what your issue was, my guess is the MAPI settings though. You did a great job at following the recommended troubleshooting steps.
0
All Courses

From novice to tech pro — start learning today.