Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Blackberry Messagin agent

Posted on 2008-10-31
5
Medium Priority
?
1,337 Views
Last Modified: 2011-10-03
Hello
I have rebooted our server (win2k3 standard) and the server is stuck at "Apply computer settings"

This server has a BES 4.0 installed

I am receiving alerts from the BES server now indicating these messages to my mailbox as I have enabled notifcation

Messages are...

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:23:49  (6FFFC39C) -> Starting BlackBerry Mailbox Agent 1 for Server EUROPE - Version 4.1.6.1

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:23:49  (6FFFC350) -> Controller: This BES Agent is under control of BlackBerry Agent Controller

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:23:50  (6FFFC3BA) -> Stopping BlackBerry Mailbox Agent 1 for Server EUROPE

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:24:01  (6FFFC381) -> Waiting for external UDP log messages on port 4085

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:24:01  (6FFFC39C) -> Starting BlackBerry Mailbox Agent 1 for Server EUROPE - Version 4.1.6.11

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:23:50  (6FFFC3BA) -> Stopping BlackBerry Mailbox Agent 1 for Server EUROPE

<N/A> | BlackBerry Messaging Agent EUROPE Agent 1 (Application Event Log on EUROPE) | 10/31/2008 20:24:01  (6FFFC381) -> Waiting for external UDP log messages on port 4085

Server continue to spin its wheels in the "Applying Computer settings Mode"
0
Comment
Question by:skyjumperdude
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 11

Expert Comment

by:ALogvin
ID: 22859380
Disable your BlackBerry Controller service, and look into the Controller and Messaging Agent logs to find what is going wrong. The Controller service is the one that starts the Agents.
0
 
LVL 1

Author Comment

by:skyjumperdude
ID: 22880190
Where do I find the log files and which errors should I be looking for?
0
 
LVL 11

Accepted Solution

by:
ALogvin earned 1500 total points
ID: 22886365
typically..
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs

Controller logs have CONT in the name. Messaging agents say MAGT.

I cant say the errors for sure, every situation is different. typically it will spit stuff out right before it closes the agent.
0
 
LVL 1

Author Comment

by:skyjumperdude
ID: 22938800
-Reinstalled the Exchange System Manager tool
-Re-applied the BES admin permissions to Exchange
-Removed the MAPI settings within the registry and re-configed the MAPI service

Now working an booting up
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22940107
Awesome. Without seeing the errors I coudlnt say what your issue was, my guess is the MAPI settings though. You did a great job at following the recommended troubleshooting steps.
0

Featured Post

Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question