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issues opening scanner software to use Epson scanner.

Posted on 2008-10-31
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Last Modified: 2013-12-27
Vista looked for the scanner driver and found none. It directed me to the Epson site.
I downloaded the driver and saved it to the desktop so I could find it. The icon is covered by the small MSFT security shield. When I right click on the Epson icon and click on OPEN, I get publisher could not be verified, I click RUN, then I get "allow" or deny. I click allow. It is a win-zip self extracted file. It says the file contains the Epson scan ICM updater V.1.20 for Windows. This supports Vista 32 and 64 bit.
I click ok and it extracts the file. Then I get "this program installed correctly". I click on that and get nothing, I'm back to the desktop and the only option there is, is to start over. I am getting a  message that
"this file does not have a valid digital signature. That box repeats that the publisher is not known. Only option is to click RUN again, and I'm back in the same loop. The scanner was turned on before installing the disc. It is the Epson Perfection 3170 photo.
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Question by:nickg5
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10 Comments
 
LVL 93

Expert Comment

by:nobus
ID: 22856375
>>  I click ok and it extracts the file   <<   verify where it extracts the file, or change it to a folder in my diocuments - then run it from there
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LVL 25

Author Comment

by:nickg5
ID: 22857420
I think the extraction was so quick I had no chance to see where. I'll try again.......
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LVL 25

Author Comment

by:nickg5
ID: 22857907
nobus:
no luck doing that. It extracts too quickly. The file is located in c:owner: but every time I try to open it or run it as administrator since the little microsoft shield is there, I get the same result over and over.
I tried opening it thru the desktop shortcut or the file itself in c:owner:

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LVL 93

Expert Comment

by:nobus
ID: 22857958
check if in windows\desktop there is no folder or file for your scanner, or try to search your disk for it
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LVL 25

Author Comment

by:nickg5
ID: 22858430
try to search your disk for it

....what do you mean?
I was instructed by Windows to install the disc since it could not find the scanner driver. Then I had to go to the Epson website and download from there. It is a zip file and "zips" too fast to see where it is. It appears to be in C:owner:

It is my father's computer and I won't be able to check it again until Nov. 4th.
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LVL 93

Expert Comment

by:nobus
ID: 22860516
search your disk for a scanner related folder, or for the install file
and look in c: owner
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LVL 25

Author Comment

by:nickg5
ID: 22861820
I just put the disc in the CD-rom when prompted by Windows. Then what do I do? I assumed the disc would start giving me instructions, etc.
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LVL 93

Expert Comment

by:nobus
ID: 22861959
search your HARD disk for a scanner related folder, or for the install file
and look in c: owner
0
 
LVL 25

Author Comment

by:nickg5
ID: 22861988
I'll be able to check for that on Tuesday.

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LVL 93

Accepted Solution

by:
nobus earned 2000 total points
ID: 22862082
i just noticed : ". The scanner was turned on before installing the disc"
normally you should connect the scanner only when asked for.
so i suggest : uninstall all programs and rivers for the scanner, disconnect it, and reinstall
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