Canon Pixma IP 5300 prints a few lines / stripes of photo then ejects paper

Posted on 2008-10-31
Medium Priority
Last Modified: 2012-08-14
This printer worked fine for several months, then recently, immediately after one of its ink cartridges was changed, it started exhibiting this behaviour.

When trying to print a photo the first few millimetres of the photo are printed e.g. a 6mm wide strip of the photo, then the sheet is ejected. Frequently a prompt appears asking for more paper to be inserted. If more paper is inserted, another strip of photo is printed, then the page is ejected, etc ...

Things I have tried that have failed:

1. Completely removing the Canon print driver, running Ccleaner to scrub the registry, run regedit to remove all IP5300 entries, reboot several times, then reinstalled driver. No luck.

2. Removing each of the ink cartridges, wiping the copper contacts on them, and reinserting the cartridges.

3. Printing from different apps: Picasa, Photoshop, Canon Easy-Photoprint. Same behaviour each time.

HOWEVER ... I have had one success: I attached the printer to another PC. This new PC has never had a Canon printer driver on it before. Installation went fine, and first attempts at printing photos are fine.

The problem seems to be a printer driver problem, however driver uninstall/reinstall has not fixed it. I am suspicious that it is a much more deeply rooted printer subsystem issue.

I am stumped on this one. Any assistance would be greatly appreciated.

Update: 10.15pm Sat 1 Nov 08
Found this thread: http://www.experts-exchange.com/Hardware/Printers/Q_21703804.html ,  and
tried this: "try cleaning your system by downloading the printer delete utility from here : http://www.kyoceramita-europe.com/html/view/Downloads/Utilities.asp?table=Utilities&se=1#.asp"
but still no joy.

Question by:jcrayon
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LVL 92

Expert Comment

ID: 22856713
i think your OS is corrupt.
can you set it back to a date it worked?  with system restore ?

Author Comment

ID: 22858547
No system restore point - oddly, the only restore point it is offering me is yesterday. This problem started 5-6 weeks ago.

Am about to start researching ways of reinstalling XP that don't require a full system format.
LVL 92

Accepted Solution

nobus earned 1500 total points
ID: 22860527
you can try running sfc /scannow from the run box, or a repair install:
Turn your laptop into a mobile console!

The CV211 Laptop USB Console Adapter provides a direct Laptop-to-Computer connection for fast and easy remote desktop access with no software to install.


Author Comment

ID: 22898946
Scannow didn't do anything useful however I did learn to put the I386 directory on the hdd and modify the registry to point to it - saved a lot of mucking around with the install CD.

Interestingly, when trying to do a Repair Install with a slipstreamed XP SP3 disc, know matter which path I tried to take, I could NEVER get a repair install option. The only options were to:
1 . do a complete format and reinstall, or
2. install XP onto the existing partition as a new install.

I tried option 2 and ended up with lots of duplicate system directories, e.g. Windows.MACHINENAME etc ...

So ultimateley I took backups of critical data and did a full format and XP SP3 install. I'm glad I did as now:
 - Several years of system detritus has been removed
 - The printer is working
 - The machine is booting and operating significantly faster than it had been, and
 - Most importantly my wife is happy again :-)

I am awarding full points to nobus for:
1.  Responding so quickly to my original post, and
2. Helping me along the journey.


Author Closing Comment

ID: 31514098
One thing I neglected to add in the post:
After I reformatted, initially XP didn't recognise the printer as a USB device AT ALL. This had me really puzzled but the culprit turned out to be the USB cable was half way out at the back of the PC. All was ok after I pushed it back in. Because I had been working in and around the back of the PC a lot, I cannot rule out that the cable being partially out wasn't the cause of the original problem!
However prior to reinstall, I was able to get the printer doing nozzle-alignement check prints, and faulty lines as described. I would have thought a partial cable connection would either give me "working" or "not working".
Going back to basics and "check all cables are connected properly" is the first bit of troubleshooting I neglected to do.
However forcing me to do a long overdue reinstall was clearly a good thing to do.

Thanks for taking the time to answer posts. I really appreciate it.

LVL 92

Expert Comment

ID: 22902489
happy to hear about a happy wife (i know what it's worth)
but : "2. install XP onto the existing partition as a new install." i would NOT do that, since you get double install. better on a separate partition (but this does not help for repairing.)
here something else (in case you need to restart a non starting pc :

this helps to do it easier (after making an ubcd4win )
If path is actually :\windows\system32\config\system -- then it's the System hive. Here's how to correct using UBCD4Win.

Boot from UBCD4Win CD and use the a43 file manager for manipulating files. Here are the basic steps:
1. rename c:\windows\system32\config\SYSTEM to c:\windows\system32\config\SYSTEM.bak
2. Navigate to the System Volume Information folder.
This folder contains one or more _restore {GUID} folders such as "_restore{87BD3667-3246-476B-923F-F86E30B3E7F8}".
There may be one or more folders starting with "RPx under this folder. These are restore points.
3. Open one of these folders to locate a Snapshot subfolder. The following path is an example of a folder path to the Snapshot folder:  C:\System Volume Information\_restore{D86480E3-73EF-47BC-A0EB-A81BE6EE3ED8}\RP1\Snapshot
4. From the Snapshot folder, copy the following file to the c:\windows\system32\config folder

6. Exit UBCD4Win and reboot.

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