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BSOD after installing kaspersky/.netframework

Posted on 2008-11-01
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1,027 Views
Last Modified: 2008-11-06
Hi,
I am using windows xp SP 2. I was trying out kaspersky's internet security 2009 version 8.0.0.454 as well as installing a .net framework file called dotnetfx.exe. And then I had to reboot. When I tried to go into normal windows, I get a BSOD saying DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP: 0x000000D1 (0x00000000,0x00000002,0x00000000,0xF905EF69).
The last one (0xF905EF69) sometimes changes, and sometimes doesnt.
. I tried to go into normal safe mode/safe mode with command prompt and everything loads up fine, however when I go into safe mode with network support, the BSOD comes back. I've tried to google around the BSOD to decipher anything, but so far nothing. I've tried to download a KIS removal tool and even deleted kaspersky manually in the program files folder and it still BSODs. I've also tried to disable everything that starts at startup in msconfig but it still doesnt work. The BSOD occurs while windows is loading (Progress bar), which seems to indicate that it is maybe one of my services. Also, since it seems that safe mode with network support causes BSOD, so I tried to disable one by one my network adapters in safe mode's device manager and it still doesnt work. I tried to uninstall them, but it keeps telling me that I cant because it may be required to boot up the computer. Also, I've only tried to uninstall and disable network adaptors that are suffixed with a '-Kaspersky anti-virus NDIS miniport' or '-packet scheduler miniport'
Also, it is a laptop, not a pc, so I cant really take the network components physically apart.
So far, Im rather stuck. I've been googling all day the symptoms and trying every suggestion.
Any ideas anyone?
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Question by:Traltixx
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Expert Comment

by:Cutshall
ID: 22857450
I guess I'll take this one on.  It appears to be a driver issue.  If you can, reboot, go into safe mode, uninstall Kaspersky.  Reboot.  It may be the driver they are trying to use for your NIC.  That would be the first thing I would try.
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Expert Comment

by:torimar
ID: 22857516
Boot into safe mode, check c:\windows for a \minidump folder.
Should it contain several files, select one with a recent timestamp (after the STOP error started ocurring) and post it here as an attachment.

If you see no minidump folder, configure your system to create one:
 - Right-click on My Computer
 - Select Properties
 - Select Advanced
 - In the 'Start up and Recovery section', select Settings; this displays the Startup and Recovery dialog box
 - In the 'Write debugging information' section, select minidump.

Then boot normally and let it crash once.
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Author Comment

by:Traltixx
ID: 22859335
Actually, I have deleted Kaspersky from the program files folder and I ran ravremover several times. But in the device manager, the network adapters with the suffixes are still there.
Although minidump is turned on, the latest file is from 2006. I'm guessing thats not the one you want.
Any other ideas?
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Accepted Solution

by:
Traltixx earned 0 total points
ID: 22859520
The solution to fix this (I got it to work) is to disable every single network adapter in the device manager. Go into normal mode and start installing necessary network adapters (I only use wireless but there are bluetooth and other devices).
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