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SBS 2003 SP2 - Server can only ping it's own NICS

Posted on 2008-11-01
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Last Modified: 2012-05-05
I recently installed a new AV package (CA Etrust v8.1). After the install the server would not start properly so I went in to safe mode, remove the software the rebooted. Now none of the clients can see the server and the server can only ping its own NIC's. IT is SBS 2003 SP2 with 2 NIC's. When you ping the router or a client it comes back with destination host unreachable. Does anybody know where I should start looking?
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Question by:dan-ctx
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Expert Comment

by:jar3817
ID: 22857543
I would check to see if it installed some kind of firewall and see if it stuck some DLL or something in the tcpip stack. You can use lspfix (http://www.cexx.org/lspfix.htm) to see that and fix it.  First I would get on the horn and start screaming to the company you bought the software from.
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Author Comment

by:dan-ctx
ID: 22857558
I have been looking through the DNS config and the only root hint is itself, so I need to rebuild that. I have also tried changing the server IP and re-installing the NIC's with no change. I have now remove the AV software to see if that makes any difference.
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Author Comment

by:dan-ctx
ID: 22857564
I have just tried the lspfix and it came back with nothing.
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Author Comment

by:dan-ctx
ID: 22857624
DCDIAG results:
Domain Controller Diagnosis

Performing initial setup:
   Done gathering initial info.

Doing initial required tests
   
   Testing server: Default-First-Site-Name\DGH-SERVER
      Starting test: Connectivity
         ......................... DGH-SERVER passed test Connectivity

Doing primary tests
   
   Testing server: Default-First-Site-Name\DGH-SERVER
      Starting test: Replications
         ......................... DGH-SERVER passed test Replications
      Starting test: NCSecDesc
         ......................... DGH-SERVER passed test NCSecDesc
      Starting test: NetLogons
         ......................... DGH-SERVER passed test NetLogons
      Starting test: Advertising
         ......................... DGH-SERVER passed test Advertising
      Starting test: KnowsOfRoleHolders
         ......................... DGH-SERVER passed test KnowsOfRoleHolders
      Starting test: RidManager
         ......................... DGH-SERVER passed test RidManager
      Starting test: MachineAccount
         ......................... DGH-SERVER passed test MachineAccount
      Starting test: Services
            IsmServ Service is stopped on [DGH-SERVER]
         ......................... DGH-SERVER failed test Services
      Starting test: ObjectsReplicated
         ......................... DGH-SERVER passed test ObjectsReplicated
      Starting test: frssysvol
         ......................... DGH-SERVER passed test frssysvol
      Starting test: frsevent
         ......................... DGH-SERVER passed test frsevent
      Starting test: kccevent
         ......................... DGH-SERVER passed test kccevent
      Starting test: systemlog
         An Error Event occured.  EventID: 0xC00010C4
            Time Generated: 11/01/2008   15:07:29
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0x825A0011
            Time Generated: 11/01/2008   15:07:52
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC0001B6F
            Time Generated: 11/01/2008   15:08:44
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC0002710
            Time Generated: 11/01/2008   15:09:09
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC0002720
            Time Generated: 11/01/2008   15:09:56
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0x825A0011
            Time Generated: 11/01/2008   15:10:08
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC25A001D
            Time Generated: 11/01/2008   15:10:08
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC0002715
            Time Generated: 11/01/2008   15:10:26
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0x0000168F
            Time Generated: 11/01/2008   15:10:31
            Event String: The dynamic deletion of the DNS record

         An Error Event occured.  EventID: 0x0000168F
            Time Generated: 11/01/2008   15:10:31
            Event String: The dynamic deletion of the DNS record

         An Error Event occured.  EventID: 0x0000168F
            Time Generated: 11/01/2008   15:10:31
            Event String: The dynamic deletion of the DNS record

         An Error Event occured.  EventID: 0x0000168F
            Time Generated: 11/01/2008   15:10:31
            Event String: The dynamic deletion of the DNS record

         An Error Event occured.  EventID: 0x825A0011
            Time Generated: 11/01/2008   15:10:49
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC25A001D
            Time Generated: 11/01/2008   15:10:49
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0x825A0011
            Time Generated: 11/01/2008   15:11:07
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC25A001D
            Time Generated: 11/01/2008   15:11:07
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0x825A0011
            Time Generated: 11/01/2008   15:26:23
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC00010C4
            Time Generated: 11/01/2008   15:35:25
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0x825A0011
            Time Generated: 11/01/2008   15:35:40
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC0001B6F
            Time Generated: 11/01/2008   15:36:25
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC0002710
            Time Generated: 11/01/2008   15:36:42
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC0002715
            Time Generated: 11/01/2008   15:39:12
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0x825A0011
            Time Generated: 11/01/2008   15:50:51
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC0002719
            Time Generated: 11/01/2008   15:57:44
            (Event String could not be retrieved)
         An Error Event occured.  EventID: 0xC0002719
            Time Generated: 11/01/2008   15:58:54
            (Event String could not be retrieved)
         ......................... DGH-SERVER failed test systemlog
      Starting test: VerifyReferences
         ......................... DGH-SERVER passed test VerifyReferences
   
   Running partition tests on : ForestDnsZones
      Starting test: CrossRefValidation
         ......................... ForestDnsZones passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... ForestDnsZones passed test CheckSDRefDom
   
   Running partition tests on : DomainDnsZones
      Starting test: CrossRefValidation
         ......................... DomainDnsZones passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... DomainDnsZones passed test CheckSDRefDom
   
   Running partition tests on : Schema
      Starting test: CrossRefValidation
         ......................... Schema passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... Schema passed test CheckSDRefDom
   
   Running partition tests on : Configuration
      Starting test: CrossRefValidation
         ......................... Configuration passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... Configuration passed test CheckSDRefDom
   
   Running partition tests on : davidsongrayholdingsltd
      Starting test: CrossRefValidation
         ......................... davidsongrayholdingsltd passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... davidsongrayholdingsltd passed test CheckSDRefDom
   
   Running enterprise tests on : davidsongrayholdingsltd.local
      Starting test: Intersite
         ......................... davidsongrayholdingsltd.local passed test Intersite
      Starting test: FsmoCheck
         ......................... davidsongrayholdingsltd.local passed test FsmoCheck
0
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Author Comment

by:dan-ctx
ID: 22857631
NETDIAG results:

ntediag.exe - entry point not found
The procudure entry point DnsGetPrimaryDomainNam_UTF8 could not be located in the dynamic link library DNSAPI.dll

Does this mean DNSAPI.dll has been screwed up?
0
 

Author Comment

by:dan-ctx
ID: 22857883
I am guessing that this is DNS related as I chose a diagnostics startup from msconfig and it allowed me to ping and to open websites via ip address. Can anyone confirm this?
0
 

Author Comment

by:dan-ctx
ID: 22860958
NETDIAG results:

......................................

    Computer Name: DGH-SERVER
    DNS Host Name: DGH-SERVER.davidsongrayholdingsltd.local
    System info : Microsoft Windows Server 2003 (Build 3790)
    Processor : x86 Family 15 Model 4 Stepping 1, GenuineIntel
    List of installed hotfixes :
        KB921503
        KB925398_WMP64
        KB925902
        KB926122
        KB927891
        KB928090-IE7
        KB929123
        KB929969
        KB930178
        KB931768-IE7
        KB931784
        KB931836
        KB932168
        KB933360
        KB933566-IE7
        KB933729
        KB933854
        KB935839
        KB935840
        KB935966
        KB936021
        KB936357
        KB936782
        KB937143-IE7
        KB938127-IE7
        KB938464
        KB939653-IE7
        KB941202
        KB941568
        KB941569
        KB941644
        KB941672
        KB941693
        KB942615-IE7
        KB942763
        KB942830
        KB942831
        KB943055
        KB943460
        KB943484
        KB943485
        KB944533-IE7
        KB944653
        KB945553
        KB946026
        KB947864-IE7
        KB948496
        KB948590
        KB948745
        KB948881
        KB949014
        KB950759-IE7
        KB950760
        KB950762
        KB950974
        KB951066
        KB951072-v2
        KB951698
        KB951746
        KB951748
        KB952954
        KB953838-IE7
        KB953839
        KB954211
        KB956390-IE7
        KB956391
        KB956803
        KB956841
        KB957095
        KB958644
        Q147222


Netcard queries test . . . . . . . : Passed
    [WARNING] The net card 'RAS Async Adapter' may not be working because it has not received any packets.
    [WARNING] The net card 'Broadcom NetXtreme Gigabit Ethernet #2' may not be working because it has not received any packets.



Per interface results:

    Adapter : Server Local Area Connection

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : DGH-SERVER
        IP Address . . . . . . . . : 192.168.0.2
        Subnet Mask. . . . . . . . : 255.255.255.0
        Default Gateway. . . . . . : 192.168.0.1
        Primary WINS Server. . . . : 192.168.0.2
        Dns Servers. . . . . . . . : 192.168.0.2


        AutoConfiguration results. . . . . . : Passed

        Default gateway test . . . : Failed
            No gateway reachable for this adapter.

        NetBT name test. . . . . . : Passed
        [WARNING] At least one of the <00> 'WorkStation Service', <03> 'Messenger Service', <20> 'WINS' names is missing.
            No remote names have been found.

        WINS service test. . . . . : Passed


Global results:


Domain membership test . . . . . . : Passed


NetBT transports test. . . . . . . : Passed
    List of NetBt transports currently configured:
        NetBT_Tcpip_{67DBD4A1-9E54-4E83-A5C1-79E4CC06F271}
    1 NetBt transport currently configured.


Autonet address test . . . . . . . : Passed


IP loopback ping test. . . . . . . : Passed


Default gateway test . . . . . . . : Failed

    [FATAL] NO GATEWAYS ARE REACHABLE.
    You have no connectivity to other network segments.
    If you configured the IP protocol manually then
    you need to add at least one valid gateway.


NetBT name test. . . . . . . . . . : Passed
    [WARNING] You don't have a single interface with the <00> 'WorkStation Service', <03> 'Messenger Service', <20> 'WINS' names defined.


Winsock test . . . . . . . . . . . : Passed


DNS test . . . . . . . . . . . . . : Passed
    PASS - All the DNS entries for DC are registered on DNS server '192.168.0.2' and other DCs also have some of the names registered.


Redir and Browser test . . . . . . : Passed
    List of NetBt transports currently bound to the Redir
        NetBT_Tcpip_{67DBD4A1-9E54-4E83-A5C1-79E4CC06F271}
    The redir is bound to 1 NetBt transport.

    List of NetBt transports currently bound to the browser
        NetBT_Tcpip_{67DBD4A1-9E54-4E83-A5C1-79E4CC06F271}
    The browser is bound to 1 NetBt transport.


DC discovery test. . . . . . . . . : Passed


DC list test . . . . . . . . . . . : Passed


Trust relationship test. . . . . . : Skipped


Kerberos test. . . . . . . . . . . : Passed


LDAP test. . . . . . . . . . . . . : Passed


Bindings test. . . . . . . . . . . : Passed


WAN configuration test . . . . . . : Skipped
    No active remote access connections.


Modem diagnostics test . . . . . . : Passed

IP Security test . . . . . . . . . : Skipped

    Note: run "netsh ipsec dynamic show /?" for more detailed information


The command completed successfully
0
 

Author Comment

by:dan-ctx
ID: 22884199
It turns out that the IPSEC service could not start which was causing to go in to lock down mode. Still do not know why the service cannot start but have disabled it for now and all is fairly normal.
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ID: 22888832
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