Solved

How can I get my Microsoft Bluetooth Intelimouse and Elite Keyboard to work after they stopped working when I installed XP SP3?

Posted on 2008-11-01
2
796 Views
Last Modified: 2013-12-09
I have been unable to get my MS bluetooth keyboard and mouse to work with SP3.  I can get them to show up in th the Bluetooth Device window (after Add) but they only show "connected" for a couple of seconds.  

If I close and re-open the Bluetooth Devices the Mouse no longer appears in Devices window (and yes, I have installed fresh batteries).

If Add the mouse again it shows up and then I have gone to Properties and clicked on Services.  I see Drivers for keyboard, mice etc (HID) but it is not checked.  When I check it and click Apply I get message:

Bluetooth Service Error

Access is denied.

I have removed/reinstalled bluetooth device drivers and have installed IntelliPoint 6.2/Keyboard 6.1.  

 

Also, I'm logged on as Administrator.
0
Comment
Question by:davidh137
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 1

Accepted Solution

by:
davidh137 earned 0 total points
ID: 22858285
I have received about 50 emails thanking me for this fix posted on MSDN - so I thought I would post it here - and since I knew the answer figured minimum points would be acceptable to the membership.

I found that the Bluetooth Support Service must have the Log On tab as Local System account (you must stop/start the service after making change).  After I did this I was able to add the bluetooth keyboard (which I'm using to type this) and Windows "found" the device and installed it.

So, just for those who have had a hard time finding the answer I have also added the following tags:

"Bluetooth Service Error"

"Access Denied"
0
 
LVL 15

Expert Comment

by:Ryan_R
ID: 22860935
Somewhere to the right of your question (just above or below it), you can request attention to ask a moderator to change its status to 'Closed' (since you found the answer). The question will still be available for others to find.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We have adopted the strategy to use Computers in Student Labs as the bulletin boards. The same target can be achieved by using a Login Notice feature in Group policy but it’s not as attractive as graphical wallpapers with message which grabs the att…
If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question