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Why does Windows Installer pop up whenever my client tries to open an attachment?

My client uses the Yahoo!Mail cleint and has DSL through AT&T. Lately, whenever she tries to open any kind of attachment, the Windows Installer box pops up, and she can't open it. This is very frustrating to her. Does anyone know how to fix this? Did something not install properly?
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kara334
Asked:
kara334
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2 Solutions
 
ktl532Commented:
I had the same problem, everytime I open any application and even when I click anything in an application I'd get the window isntaller pop-up. I downloaded a clean windown installer and just reinstalled it and the problem was taken care of. http://www.petri.co.il/download_windows_installer_2.htm Good Luck!
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John HurstBusiness Consultant (Owner)Commented:
This generally happens when the attachment is trying to open with or find part of an application that has not been installed (e.g., Adobe not installed, Language packs not installed, compatiblity filter not installed, etc.). If no attachment of any kind will open AND if she has Office installed and Adobe installed, then there is something wrong with the installations.

Without knowing (no details provided yet) consider uninstalling/re-installing Adobe and doing an Office repair. That would be a start. .... T
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war1Commented:
Hello kara334,

What type of attachment are you opening?  If DOC or XLS, either MS Word or Excel is trying to open. If those programs are not installed properly, the Windows Installer will give you an error.

Use Windows Installer cleanup utility or Revo Uninstaller to uninstall the problem program. Then reinstall with antivirus turn off.

Windows Installer Cleanup Utility
http://support.microsoft.com/default.aspx?kbid=290301
or
Revo Uninstaller
http://www.revouninstaller.com/


Hope this helps!
war1
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kara334Author Commented:
kt - did you ininstall Windows Installer first?

Kara
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orangutangCommented:
Also, check here:
http://www.winhelponline.com/articles/68/1/Windows-Installer-Dealing-with-installation-failures.html
to narrow down the problem. Use Revo Uninstaller if Windows Installer CleanUp Utility can't be installed for whatever reason.
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kara334Author Commented:
Maybe I shouldn't uninstall Windows Installer because then I won't have anything to reinstall it with??

Kara
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war1Commented:
orangutang, I already posted to use Windows Cleanup Utiltiy and Revo Uninstaller 4 hours earlier.

Kara, no you should not uninstall Windows Installer.
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orangutangCommented:
war1, yeah I know but:
http://www.winhelponline.com/articles/68/1/Windows-Installer-Dealing-with-installation-failures.html
might help to narrow down the problem if kara334 doesn't know where the popup comes from. Sorry
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war1Commented:
Ok, orangutang, thanks for the explanation.
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orangutangCommented:
Oh, that wasn't even the right explanation! You were talking about "Use Revo Uninstaller if Windows Installer CleanUp Utility can't be installed for whatever reason." and I don't know why I put that. Maybe just to agree with a super expert like you so I'd seem smarter :)
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kara334Author Commented:
Someone else installed her Office 2007. She uses Word all the time. If Office 2007 isn't installed properly, would she still be able to use it but get the Windows Installer when she clicks on attachments?
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John HurstBusiness Consultant (Owner)Commented:
kara334 - If Office (any recent version) is installed as Typical, then there are lots of components not installed that can kick off this error. Word and other Office components would still work.

So (1) other posts have led you to the use of Windows Installer and its repairs and (2) perhaps Office 2007 could be uninstalled and reinstalled fully on her computer.  ... T
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war1Commented:
If Office 2007 is not installed properly, a number of different errors could occur, including the error you describe.  Uninstall and then reinstall in a different folder.
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kara334Author Commented:
OK, I'm going to get on her computer remotely Monday morning. I'll try 1), then 2). Also, now that I think about it, I believe a box pops up asking her to insert the Office 2007 CD. Would that help? Would it perhaps install something she's missing?

Kara
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John HurstBusiness Consultant (Owner)Commented:
If it is asking for the Office 2007 CD, then my answer (2) Office install problem is looming large. Also try (1) as you said you would.    .... T
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kara334Author Commented:
Here's an update - Got on my client's computer last week. The Windows Installer did indeed ask her to insert the Office CD. She's going to look for the CD and call me back. I want to try that before reinstalling the whole program. Maybe it's just missing a certain file.

Thanks for your patience!

Kara
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