Why does Windows Installer pop up whenever my client tries to open an attachment?

I had the same problem, everytime I open any application and even when I click anything in an application I'd get the window isntaller pop-up. I downloaded a clean windown installer and just reinstalled it and the problem was taken care of. http://www.petri.co.il/download_windows_installer_2.htm Good Luck!

This generally happens when the attachment is trying to open with or find part of an application that has not been installed (e.g., Adobe not installed, Language packs not installed, compatiblity filter not installed, etc.). If no attachment of any kind will open AND if she has Office installed and Adobe installed, then there is something wrong with the installations.

Without knowing (no details provided yet) consider uninstalling/re-installing Adobe and doing an Office repair. That would be a start. .... T

kt - did you ininstall Windows Installer first?

Kara

Also, check here:
http://www.winhelponline.com/articles/68/1/Windows-Installer-Dealing-with-installation-failures.html
to narrow down the problem. Use Revo Uninstaller if Windows Installer CleanUp Utility can't be installed for whatever reason.

Maybe I shouldn't uninstall Windows Installer because then I won't have anything to reinstall it with??

Kara

orangutang, I already posted to use Windows Cleanup Utiltiy and Revo Uninstaller 4 hours earlier.

Kara, no you should not uninstall Windows Installer.

war1, yeah I know but:
http://www.winhelponline.com/articles/68/1/Windows-Installer-Dealing-with-installation-failures.html
might help to narrow down the problem if kara334 doesn't know where the popup comes from. Sorry

Ok, orangutang, thanks for the explanation.

Oh, that wasn't even the right explanation! You were talking about "Use Revo Uninstaller if Windows Installer CleanUp Utility can't be installed for whatever reason." and I don't know why I put that. Maybe just to agree with a super expert like you so I'd seem smarter :)

Someone else installed her Office 2007. She uses Word all the time. If Office 2007 isn't installed properly, would she still be able to use it but get the Windows Installer when she clicks on attachments?

If Office 2007 is not installed properly, a number of different errors could occur, including the error you describe.  Uninstall and then reinstall in a different folder.

OK, I'm going to get on her computer remotely Monday morning. I'll try 1), then 2). Also, now that I think about it, I believe a box pops up asking her to insert the Office 2007 CD. Would that help? Would it perhaps install something she's missing?

Kara

If it is asking for the Office 2007 CD, then my answer (2) Office install problem is looming large. Also try (1) as you said you would.    .... T

Here's an update - Got on my client's computer last week. The Windows Installer did indeed ask her to insert the Office CD. She's going to look for the CD and call me back. I want to try that before reinstalling the whole program. Maybe it's just missing a certain file.

Thanks for your patience!

Kara