windows Server 2000 sp 4 with Citrix Metaframe xp started rebooting after last windows update

How many printer drivers are installed on that server and how many are the bad Kernel Mode drivers?

I think the registry location is:

HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers

There should be two subkeys: Version-2 and Version-3. Anything in Version-2 needs to be removed NOW and replaced with Version-3 drivers (aka User Mode drivers).

ASKER

Thanks - There are 16 printers installed (under start - settings - printers). in the registry there are 3 printers listed under Version 2, one is in the printers under start - settings - printers. (i will remove that). Two aren't there - Amyuni PDF converters. I will delete all three entrys from the registry. do i need to delete any of the dll files for these? - or are their files located anywhere else that should be deleted?

ASKER CERTIFIED SOLUTION

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ASKER

Thanks - i won't know for sure if it fixes it until we get a full work day in and i am going to give it 2 work days. So i will let you know Tues PM if it works or not, i am pretty positive about this one though. i am concerned that 2 of the printers are pdf printers that one of our programs uses. i was curious to see what would happen if i reinstalled. I tried it and the files were added back to the registry under version 2 (i had not yet deleted them in the %systemroot% folder). I believe the program will run without these printers but not be completely fully functional. i will remove them - if it fixes the reboot issue, i will try to reinstall to see if a fresh install will work. Would that be a bad idea though..do you think the drivers became corupt or are they no longer compatible?

either is possible. I remember a while back looking for updated drivers for those. I think I found them via Google. I then used the printer remapping function to remap them.

Amyuni PDF 2.6 remaps to Amyuni PDF 3.1 or something like that.

Insp,

I only have 1 main printer installed (Start - Settings - Printers) on our STACKMT1 MetaFrame server, I have noticed that once this server restartes itself it randomly maps 6 or 7 users printers to the server. This seems odd to me, since this has never happened before. Did you end up reinstalling all of the printer drivers under Management Console for MetaFrame XP - Servers - STACKMT1 - Printer Drivers tab?

Has your Citrix Server restarted today? Mine has already restarted once today at 9:57 AM

Regards,

- Dipesh

ASKER

i haven't reinstalled any printers at all, waiting to see how it goes. Did you see if you have any drivers in the c:\winnt\system32\spool\drivers\w32x86\2 folder and in the registry: HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version2. So far so good for my server, but sometimes it doesn't happen until a little later in the day. i am holding off calling microsoft until i see how today goes.

Insp,

Are you having this issue with your Citrix Farm or just an individual server within the farm?

Regards,

- Dipesh

ASKER

Well, i don't think i really have a Farm, i only have one citrix server, the rest of the servers are just windows servers. it is just the citrix server that is effected.

Insp,

In the "c:\winnt\system32\spool\drivers\w32x86\2" I have 62 objects in that folder. Most of these files within the folder are .dll, .pmd, .hpl, .ini, .pdf, and .bpd. What do I do with these files? Can I delete them?

In the "HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version2" folder I have 7 different printers listed. Did you delete these also?

I am going to hold off on deleting anything from this server, until you confirm that the method you tried works.

Regards,

- Dipesh

insp,

A Citrix farm consists of one or more Presentation/XenApp servers. When you install Citrix, even on just one server, you create a farm and give it a name.

ASKER

I guess i have one Citrix Farm (thanks CarlWebster) and it did affect everyone using it, because it rebooted the whole server.i did delete everything in both locations. i made a copy of the files in the printer folder - put it someplace completely separate, just as a backup. And i did backup the registry before removing all the entries under Version 2. I believe the server does need to be rebooted for the registry changes to kick in. 11:45 EST - so far so good.

Insp,

Has your Citrix server unexpectedly restarted itself today? Do you think what CarlWebster suggested solved the problem?

Regards,

- Dipesh

ASKER

you are awesome! - thanks so much

ASKER

no reboots so far - Thanks CarlWebster!! - i accepted your solution, but i don't know if it gave you the points, I hope it did, because i meant to - if i could i would give you a million points.