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Virus.  Downloads Windows Updates but cannot surf web

Posted on 2008-11-01
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Last Modified: 2013-11-22
The laptop had a virus on it.  It was able to surf the web but could not download Windows Updates.  Used AVG to remove the virus's and now I can download Windows Automatic Updates however I cannot surf the web.  Any suggestions?
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Question by:ifoote
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16 Comments
 
LVL 4

Expert Comment

by:zack4x4
ID: 22859730
To be honest I absolutely hate AVG.  It's probably the worst.  If you can download a trial of TrendMicro or use housecall http://housecall65.trendmicro.com ...

Have you tried pinging in dos any sites?  Are you able to ping your gateway?  If you can ping an IP address can you ping any DNS addresses?

Have you restarted the computer after AVG removed the virus?
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LVL 4

Expert Comment

by:zack4x4
ID: 22859731
What virus was removed?
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LVL 22

Accepted Solution

by:
orangutang earned 300 total points
ID: 22859755
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Author Comment

by:ifoote
ID: 22859782
Yes, I can ping IP's and web sites.  I am able to ping www.google.com however I cannot browse to any websites.  I even tried going to websites using their IP and it does not work.  Yes, I have rebooted a few times since running virus scan.

The virus's are:
Trojan horse PSW.Generic5.PXW    C:\syseymt.exe
Trojan horse Downloader.Zlob.FJT   C:\Windows\casinom.exe
0
 

Author Comment

by:ifoote
ID: 22859815
Here is the HijackThis log file.
Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:15:27 PM, on 11/1/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.5730.0013)

Boot mode: Normal
 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\wanmpsvc.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\PROGRA~1\AVG\AVG8\avgtray.exe

C:\WINDOWS\system32\ctfmon.exe

C:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\PROGRA~1\AVG\AVG8\avgemc.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\SoftwareDistribution\Download\8434d48f46ed0f72046e730a838b6254\update\update.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://verizon.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/verizon/*http://www.yahoo.com/search/ie.html

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://as.weatherstudio.com/dp/search?x=wKX1ILEOi+UdWpSlz2q9Dzn13Emww/YwEc8oELaciVoEoLZdnzJeupzrqllKpjZQwVFSmYhbiFdjiVzD82wHqwHh9/wMkoFmUmufGIzYsAi5fiC0rdjuelSX5cQorKg/iJO1dSFB2rwOuAsAIb8Wcwbx7fbqGYUj

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

R3 - URLSearchHook: (no name) - {2A158A6B-3CF1-1424-81DB-15349409E5EA} - (no file)

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

R3 - URLSearchHook: (no name) -  - (no file)

R3 - URLSearchHook: (no name) - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - (no file)

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: ZangoToolbar - {5CBE2611-C31B-401F-89BC-4CBB25E853D7} - C:\Program Files\ZangoToolbar\Bin\4.8.2.0\ZbHostIE.dll (file missing)

O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll (file missing)

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll

O3 - Toolbar: JunoBar - {5854FAC4-5BF0-47DD-B5A9-A5EA8CFF3CF4} - C:\Program Files\Juno\toolbar.dll (file missing)

O3 - Toolbar: ZangoToolbar - {5CBE2611-C31B-401F-89BC-4CBB25E853D7} - C:\Program Files\ZangoToolbar\Bin\4.8.2.0\ZbHostIE.dll (file missing)

O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\RunOnce: [DeleteYahooUninstaller] command /c del C:\PROGRA~1\YAHOO!\COMMON\UNINST~1.EXE

O4 - HKCU\..\Run: [fzrf] C:\Program Files\Common Files\fzrf\fzrfm.exe

O4 - HKCU\..\Run: [Akhm] C:\Program Files\Common Files\s?stem\e?plorer.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: www.mcafee.com

O15 - Trusted Zone: *.us.mcaf

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-03.sun.com/s/ESD5/JSCDL/jdk/6u10/jinstall-6u10-windows-i586-jc.cab?e=1225573252564&h=b1085c25c2a910a35ca9a254a7f4331d/&filename=jinstall-6u10-windows-i586-jc.cab

O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,1,0,4729/mcfscan.cab

O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.114.39 85.255.112.99

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O20 - AppInit_DLLs: avgrsstx.dll

O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe

O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\PROGRA~1\Symantec\isPwdSvc.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
 

--

End of file - 6206 bytes

Open in new window

hijackthis.log
0
 
LVL 22

Assisted Solution

by:orangutang
orangutang earned 300 total points
ID: 22859837
You still seems to be infected. Try scanning with Malwarebytes' Anti-Malware (http://www.malwarebytes.org/mbam.php) and send an updated HijackThis log.
0
 

Author Comment

by:ifoote
ID: 22860163
Here is the new HijackThis log after running malwarebytes.
Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:59:13 PM, on 11/1/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16735)

Boot mode: Normal
 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\PROGRA~1\AVG\AVG8\avgtray.exe

C:\WINDOWS\system32\ctfmon.exe

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\wanmpsvc.exe

C:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\PROGRA~1\AVG\AVG8\avgemc.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\WINDOWS\system32\wuauclt.exe
 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = 

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll

O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKCU\..\Run: [Akhm] C:\Program Files\Common Files\s?stem\e?plorer.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-03.sun.com/s/ESD5/JSCDL/jdk/6u10/jinstall-6u10-windows-i586-jc.cab?e=1225573252564&h=b1085c25c2a910a35ca9a254a7f4331d/&filename=jinstall-6u10-windows-i586-jc.cab

O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,1,0,4729/mcfscan.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O20 - AppInit_DLLs: avgrsstx.dll

O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe

O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\PROGRA~1\Symantec\isPwdSvc.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
 

--

End of file - 5060 bytes

Open in new window

hijackthis.log
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LVL 22

Expert Comment

by:orangutang
ID: 22860250
Your log seems clean. I would suggest opening regedit to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
and changing the "UserInit" value to "C:\WINDOWS\system32\userinit.exe,"
Also, if you internet still doesn't work, I'm guessing it's something to do with AVG. Lately, I've seen a couple of problems where people can't access the internet and uninstalling AVG fixed it. There may also be some settings that you can play around with in AVG to get your internet working again or it just might be a bad update that they had.
0
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Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 22

Expert Comment

by:orangutang
ID: 22860260
Also, it seems like AVG at least has some good support. If you look at:
http://www.avg.com/support
you should see something like "Inactive components and/or blocked internet connection after update to 8.0.196" and if you click on it, it has some instructions.
0
 

Author Comment

by:ifoote
ID: 22861237
I removed AVG and that did not fix it.  Any other suggestions?
0
 
LVL 23

Expert Comment

by:phototropic
ID: 22861895
You are still infected:

O4 - HKCU\..\Run: [Akhm] C:\Program Files\Common Files\s?stem\e?plorer.exe

is bad;

I suggest running Combofix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please post the Combofix txt log, and a fresh HJT log.

0
 
LVL 4

Assisted Solution

by:zack4x4
zack4x4 earned 200 total points
ID: 22861941
As phototropic said and I will add a line as well that look bad..

O4 - HKCU\..\Run: [fzrf] C:\Program Files\Common Files\fzrf\fzrfm.exe
O4 - HKCU\..\Run: [Akhm] C:\Program Files\Common Files\s?stem\e?plorer.exe

In hijackthis check these two lines and fix them.  I would also go in and delete these two files manually so they can't add themselves back in.

Once you only have one explorer.exe running let us know if u are able to surf the web now.
0
 

Author Comment

by:ifoote
ID: 22861942
Attached are the new reports.  I removed the e?plorer.exe through HijackThis.
Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:29:50 AM, on 11/2/2008

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16735)

Boot mode: Normal
 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\wanmpsvc.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\explorer.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
 

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1

O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-03.sun.com/s/ESD5/JSCDL/jdk/6u10/jinstall-6u10-windows-i586-jc.cab?e=1225573252564&h=b1085c25c2a910a35ca9a254a7f4331d/&filename=jinstall-6u10-windows-i586-jc.cab

O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe

O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\PROGRA~1\Symantec\isPwdSvc.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
 

--

End of file - 3195 bytes

Open in new window

ComboFix.txt
0
 
LVL 23

Expert Comment

by:phototropic
ID: 22862081
Have you disabled startups in msconfig?  You appear to have no a/v software loading.
Please re-enable all msconfig startups and services and run HJT again.  Thanks.
0
 
LVL 22

Expert Comment

by:orangutang
ID: 22862695
Oh, I didn't see:
O4 - HKCU\..\Run: [Akhm] C:\Program Files\Common Files\s?stem\e?plorer.exe
! Did you check your event viewer?
0
 

Author Closing Comment

by:ifoote
ID: 31512426
Norton was causing an issue after I got the virus removed.  It didn't completly uninstall before and however all of its services were stopped.  After googling this issue, I noticed that others had this issue because of Norton.  I started the Norton services 1 by 1 and found that one causing the issue.  Everything now is back to normal.
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