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I'm having difficulty uninstalling Norton AV

Posted on 2008-11-01
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Last Modified: 2013-12-09
I'm using Symantec anti virus enterprise version 10.1 on a Windows Vista Home computer. It has been working just fine since June when I installed it. Suddenly the NAV icon disappeared from the tray and I could not start the program manually. I decided to uninstall the program and then install our newest version which is 10.2. During the unistall process, I sudenly got a popup message that asked for my uninstall password. I never created a password for installation so I have absolutely no idea what I am supposed to do. I presume there is a way around this problem......Can someone tell me what it is?.....Thanks in advance for your help....Don Denson
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Question by:don_denson
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ktl532 earned 500 total points
ID: 22860314
password is symantec
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Expert Comment

by:ktl532
ID: 22860321
When removing Symantec anti virus you often need to supply a password for the uninstall to run. This can be a very big pain if you've forgotten the password or if the original install was done by an administrator that has long since left. As usual, there is a work around. Here's how to remove SAV without supplying a password:

- Press Windows Key + R (This brings up the run dialog box)

- Type regedit and press Enter (This will open the Registry editor)

- Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\AdministratorOnly\Security

- Look for a DWORD value called UseVPUninstallPassword. Once you find it, double click it.

- Change the value of UseVPUninstallPassword to 0 (zero) and click OK [See pic below]



- You can now close the Registry Editor window

- We're done! You will now be able to uninstall Symantec anti virus without the annoying password request!
regedit6.PNG
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Author Closing Comment

by:don_denson
ID: 31512441
That worked perfectly! Thanks
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Author Comment

by:don_denson
ID: 22862017
This solution worked perfectly on another machine. The password of "symantec" was so easy and worked and so that's the answer I chose to accept....I do appreciate the effort to send the regedit solution as well....Thanks, Don Denson
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