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outlook 2007 hanging on exchange 2007

Posted on 2008-11-01
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Last Modified: 2008-11-05
Hi,
we have found that lots of users are recently complaining that (rpc/vpn) their outlook 2007 is stuck when they r in outlook 2007
Please let me know is there any solution for the same and I have found that lots of users around world-wide r facing same problems
please advise
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Question by:Jinesh Kumar Kochath
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Expert Comment

by:tenaj-207
ID: 22860436
Do you get any error messages?  Check the server and the client event logs.

Why don't you setup Outlook Anywhere?

Try turning off cached exchange mode to see if that fixes the freeze ups, that will cause other delays, but it may be better than what's happening to you know.
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by:Jinesh Kumar Kochath
ID: 22860549
we dont want to use online mode. please advise any other suggestions
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tenaj-207 earned 500 total points
ID: 22860571
Using Oulook over a VPN connection can cause problems if any of the following are true;

1) The internet connection is slow.  In which case you can't do anything to prevent the freezes ups.
2) The user has a lot of email.  You can archive old emails and emails with large attachments.
3) The user hasn't synced in a while or the user often receives new emails with large attachments.  There's nothing you can do in this case.
4) The OST file is corrupted.  Delete the OST file and let it be recreated when outlook is reopened.

Hope that helps,
tenaj
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