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Last Contact time on BES servers

Posted on 2008-11-02
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Last Modified: 2008-11-03
Hi

We are running BES 4.1.5

On the Blackberry Manager console, I notice a tab for 'Last contact time' for each user.

Does this time refer to the last time an email was sent/received to that user's handheld, or the last time there was some sort of communication (heartbeat or a simple check) between the BES server and the handheld?

The reason I ask is because we have some users whose last contact time was about 24 hours ago, and I wonder if this is simply because they haven't sent/recvd an email or because there is a problem.

Hope someone can help!
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Question by:kam_uk
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by:igor-1965
ID: 22861453
The Last Contact Time, which is located in the BlackBerry Configuration Database in the UserStats table, is not stored because it is dynamic.

LastContactTime is equal to the more recent of LastFWDTime and LastSentTime.

For example:

    * Time the last message was received by the BlackBerry smartphone (LastFWDTime) = 10:52am
    * Time the last message was sent by the BlackBerry smartphone (LastSentTime) = 10:48am
    * Time since last BlackBerry smartphone contact (LastContactTime) = 10:52am

Note: The UserStats table in the BlackBerry Configuration Database shows updated information, while the User Stats table in BlackBerry Manager shows a snapshot in time, which can be refreshed by pressing the F5 key.

For my personal experience the better indication of a problem is the bigger number of Pending Items.
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by:kam_uk
ID: 22861502
Hi

Ok, so to confirm, if no message was sent or recieved by the Blackberry smartphone (because no one had sent the user a message, and the user did not send one), then the LastContactTime could be hours behind the current time? Just because the LastContactTime for a user was several hours ago does not indicate an issue (assuming there are no pending items)?
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Expert Comment

by:igor-1965
ID: 22861628
Yes, correct.
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by:kam_uk
ID: 22869159
Thanks - just one final question regarding the comment you made (copied below);

    * Time the last message was received by the BlackBerry smartphone (LastFWDTime) = 10:52am
    * Time the last message was sent by the BlackBerry smartphone (LastSentTime) = 10:48am
    * Time since last BlackBerry smartphone contact (LastContactTime) = 10:52am

When you say "last message", does this mean last email, or last status message? I understand the handhelds and BES send status messages to each other every now and then?
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igor-1965 earned 500 total points
ID: 22869389
It was a quote from Blackberry Knowledge base: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05137&sliceId=SAL_Public&dialogID=98515435&stateId=0%200%2098511685

I think they mention the "real" messages rather than status messages.
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