Solved

Last Contact time on BES servers

Posted on 2008-11-02
5
3,120 Views
Last Modified: 2008-11-03
Hi

We are running BES 4.1.5

On the Blackberry Manager console, I notice a tab for 'Last contact time' for each user.

Does this time refer to the last time an email was sent/received to that user's handheld, or the last time there was some sort of communication (heartbeat or a simple check) between the BES server and the handheld?

The reason I ask is because we have some users whose last contact time was about 24 hours ago, and I wonder if this is simply because they haven't sent/recvd an email or because there is a problem.

Hope someone can help!
0
Comment
Question by:kam_uk
  • 3
  • 2
5 Comments
 
LVL 14

Expert Comment

by:igor-1965
ID: 22861453
The Last Contact Time, which is located in the BlackBerry Configuration Database in the UserStats table, is not stored because it is dynamic.

LastContactTime is equal to the more recent of LastFWDTime and LastSentTime.

For example:

    * Time the last message was received by the BlackBerry smartphone (LastFWDTime) = 10:52am
    * Time the last message was sent by the BlackBerry smartphone (LastSentTime) = 10:48am
    * Time since last BlackBerry smartphone contact (LastContactTime) = 10:52am

Note: The UserStats table in the BlackBerry Configuration Database shows updated information, while the User Stats table in BlackBerry Manager shows a snapshot in time, which can be refreshed by pressing the F5 key.

For my personal experience the better indication of a problem is the bigger number of Pending Items.
0
 
LVL 3

Author Comment

by:kam_uk
ID: 22861502
Hi

Ok, so to confirm, if no message was sent or recieved by the Blackberry smartphone (because no one had sent the user a message, and the user did not send one), then the LastContactTime could be hours behind the current time? Just because the LastContactTime for a user was several hours ago does not indicate an issue (assuming there are no pending items)?
0
 
LVL 14

Expert Comment

by:igor-1965
ID: 22861628
Yes, correct.
0
 
LVL 3

Author Comment

by:kam_uk
ID: 22869159
Thanks - just one final question regarding the comment you made (copied below);

    * Time the last message was received by the BlackBerry smartphone (LastFWDTime) = 10:52am
    * Time the last message was sent by the BlackBerry smartphone (LastSentTime) = 10:48am
    * Time since last BlackBerry smartphone contact (LastContactTime) = 10:52am

When you say "last message", does this mean last email, or last status message? I understand the handhelds and BES send status messages to each other every now and then?
0
 
LVL 14

Accepted Solution

by:
igor-1965 earned 500 total points
ID: 22869389
It was a quote from Blackberry Knowledge base: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05137&sliceId=SAL_Public&dialogID=98515435&stateId=0%200%2098511685

I think they mention the "real" messages rather than status messages.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

BlackBerry Enterprise Server (BES) 5 includes a new High Availability (HA) feature, which can be used to install a standby server that is failed over to in the event of maintenance or a disaster. This can be setup for auto failover, or simply used t…
BlackBerry can provide (arguably) the best global email delivery solution. That is, until something goes wrong at which point it can be a nightmare to troubleshoot. The log files on a BES can only be decoded by an expert and some of the errors that …
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

948 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now