We are running BES 4.1.5
On the Blackberry Manager console, I notice a tab for 'Last contact time' for each user.
Does this time refer to the last time an email was sent/received to that user's handheld, or the last time there was some sort of communication (heartbeat or a simple check) between the BES server and the handheld?
The reason I ask is because we have some users whose last contact time was about 24 hours ago, and I wonder if this is simply because they haven't sent/recvd an email or because there is a problem.
Hope someone can help!