Solved

Last Contact time on BES servers

Posted on 2008-11-02
5
3,206 Views
Last Modified: 2008-11-03
Hi

We are running BES 4.1.5

On the Blackberry Manager console, I notice a tab for 'Last contact time' for each user.

Does this time refer to the last time an email was sent/received to that user's handheld, or the last time there was some sort of communication (heartbeat or a simple check) between the BES server and the handheld?

The reason I ask is because we have some users whose last contact time was about 24 hours ago, and I wonder if this is simply because they haven't sent/recvd an email or because there is a problem.

Hope someone can help!
0
Comment
Question by:kam_uk
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 14

Expert Comment

by:igor-1965
ID: 22861453
The Last Contact Time, which is located in the BlackBerry Configuration Database in the UserStats table, is not stored because it is dynamic.

LastContactTime is equal to the more recent of LastFWDTime and LastSentTime.

For example:

    * Time the last message was received by the BlackBerry smartphone (LastFWDTime) = 10:52am
    * Time the last message was sent by the BlackBerry smartphone (LastSentTime) = 10:48am
    * Time since last BlackBerry smartphone contact (LastContactTime) = 10:52am

Note: The UserStats table in the BlackBerry Configuration Database shows updated information, while the User Stats table in BlackBerry Manager shows a snapshot in time, which can be refreshed by pressing the F5 key.

For my personal experience the better indication of a problem is the bigger number of Pending Items.
0
 
LVL 3

Author Comment

by:kam_uk
ID: 22861502
Hi

Ok, so to confirm, if no message was sent or recieved by the Blackberry smartphone (because no one had sent the user a message, and the user did not send one), then the LastContactTime could be hours behind the current time? Just because the LastContactTime for a user was several hours ago does not indicate an issue (assuming there are no pending items)?
0
 
LVL 14

Expert Comment

by:igor-1965
ID: 22861628
Yes, correct.
0
 
LVL 3

Author Comment

by:kam_uk
ID: 22869159
Thanks - just one final question regarding the comment you made (copied below);

    * Time the last message was received by the BlackBerry smartphone (LastFWDTime) = 10:52am
    * Time the last message was sent by the BlackBerry smartphone (LastSentTime) = 10:48am
    * Time since last BlackBerry smartphone contact (LastContactTime) = 10:52am

When you say "last message", does this mean last email, or last status message? I understand the handhelds and BES send status messages to each other every now and then?
0
 
LVL 14

Accepted Solution

by:
igor-1965 earned 500 total points
ID: 22869389
It was a quote from Blackberry Knowledge base: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05137&sliceId=SAL_Public&dialogID=98515435&stateId=0%200%2098511685

I think they mention the "real" messages rather than status messages.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help those of you having problems with the Nextel Blackberry 8350i.  Recent Software updates cause the problems issues described below, and this article will help you revert back to the older software. As we know, Nextel has alw…
There are many BlackBerry shortcuts which will work for most BlackBerry devices for messaging, browsing, composing messages and more. Once you get the hang of it, using these shortcuts will make you much quicker on the draw and help you harness the…
This is a high-level webinar that covers the history of enterprise open source database use. It addresses both the advantages companies see in using open source database technologies, as well as the fears and reservations they might have. In this…
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question