Network Support - How much should I charge?
Posted on 2008-11-02
I have been operating here in the UK as an independent IT support person for Small networks having left full time employment 5 years ago. I was curious as to how much other people in a similar situation would charge for their services.
Take for example one of my clients with the following configuration.
Dell Poweredge 2900 Server, SBS 2003 using Exchange with SMTP connector
35 Windows XP Clients
10 HP Laserjet 4000/4250 Printers
ADSL Router, 48 Port Switch, Cat5e Cabling
Responsiblities include:- replacing all faulty or suspect hardware, i.e. server, printers, PCs including
re-installation of Windows with on average 5 applications per PC (about 1-2 hours for these), AV Software, MS Office, Printer issues, Internet, Broadband, Day to Day queries relating to Spam, Email remote access, Windows issues, crashes, updates checking backups, doing restores when necessary, Liasing with 3rd party software providers and generally advising on computer related matters.
Internally they have very little expertise in dealing with IT problems and generally do not want to know but rather call me with just about any IT problem or query. Needless to say because I am dealing with a busy office when something goes wrong they want you yesterday. It is demanding, high pressure and carries with it a lot of responsibility.
Should I charge a higher amount for a faster response? How much more should I charge for evening/Week-end work. Should I charge hourly or should it be by an annual contract?
Would be interested in hearing from other in the same position here in the UK.