Not receiving all mails on the Mdaemon server
Posted on 2008-11-02
We recently started having problems with out Mdaemon server. Some mails come through, but some do not. I havent managed to find out a pattern as yet. For example,
1. We get calls from clients asking us why we havent replied to their mails when in fact we have not received it. When we ask them to forward such a message, we receive it and find that they have actually sent us the mail, but we didnt receive it. On checking the server logs, I cannot find an entry for the orignal message only the recently forwarded one.
2. A Blackberry Internet Service user sends a mail to 2 email accounts on the server. Only one receives it. When i search the logs, the entry is there, but for only one of the email accounts, the one that received it.
I wonder if the problem is with our server or at the other end. Clients say that they are not receiving any bounced back messages either. Everything was working fine on the server until a month ago when this problem was first reported. Please help