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How is it possible to remove old norton definition files on my laptop

Dear all experts

I'm using Norton AntiVirus for Windows XP on my laptop and I found that it won't have enough disc space on my system drive.  i know it is possible to remove the outdate / old virus definition files so that it frees up more space (based on a previous question which was posed) based on the following answer -
"Virus definitions are stored in the "C:\Program Files\Common Files\Symantec Shared\VirusDefs\15" folder.  This folder should contain 5 to 6 subfolders.  2 to 3 of these folders will have a name which reflects the date of their creation ("20011017.005" for example).  There also should be "BinHub", "INCOMING", and "TextHub" folders.  You should see two files labeled "DEFINFO.DAT" and "USEAGE.DAT" (make sure that your file explorer is set to display all files and extensions).

Simply delete that folders having date"

Now i try to delete the old files i get the message - 'Access is denied, Make sure that the disk is not full or write-protected and that the file is not currently in use'.

When i deleted these files earlier, i didn't have the problem. I don't know why this message is coming up now.

Please do let me know how i can delete these pesky files.

Thanks,
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newuser2009
Asked:
newuser2009
3 Solutions
 
TeRReFCommented:
Make absolutely sure that Norton Antivirus is not running when you try to delete the files. That means visible executables like the one(s) in the task manager or the toolbar, but also any related services that Norton might have running...
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MereteCommented:
Hello newuser2009,
here's some great tools to clean up your hard drive first and get more space.
CCleaner will remove huge chunks of hidden files from the temp folders and old data.
http://www.ccleaner.com/
Reduce the cache size of internet explorer, delete all but the most recent system restore points, reduce the amount space allocated for system restore.
So that you donot lose your regestered key please follow Nortons guide
Use the norton removal tool
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Safemode is another option to delete folders otherwise unaccessable becvause of services.
Open your task manager and stop all services for Norton.
Consider buying an exteranl USB hard drive pretty cheap these days.
$99 dollars for an external  320 gig USB hard drive, I bought one and works great simply follow the instructions very simple.
http://www.wowwicked.com.au/indexFlash.php#home_office
https://shop.1wow.com.au/productcart/pc/viewPrd.asp?idcategory=56&idproduct=1526
http://www.wowwicked.com.au/
good luck.
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BillDLCommented:
XP Home or XP Pro?

I suggest booting into Safe Mode where (hopefully) none of the Norton Services will be running.  Booting into Safe Mode is easy enough to do.  Just keep jabbing the F8 key as the system starts booting, and you should see the following Boot Options:

http://www.goitexpert.com/article-images/f8options_safemode_xp_image002.jpg

The grey selection highlighting should default to "Normal", but if you arrow to Safe Mode and press Enter, it will boot into that.
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BillDLCommented:
Whooops, sorry Merete, you already suggested Safe Mode.
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MereteCommented:
no probs BillDL :)
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newuser2009Author Commented:
Thanks everyone for your comments. I just removed Norton Anti virus completely and installed Avast.

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BillDLCommented:
That's great news newuser, and thank you.

If you are looking for the Avast removal tool later, it works ;-)

http://www.avast.com/eng/avast-uninstall-utility.html

http://files.avast.com/files/eng/aswclear.exe
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