Solved

How  is it possible to remove old norton definition files on my laptop

Posted on 2008-11-02
8
2,023 Views
Last Modified: 2013-12-09
Dear all experts

I'm using Norton AntiVirus for Windows XP on my laptop and I found that it won't have enough disc space on my system drive.  i know it is possible to remove the outdate / old virus definition files so that it frees up more space (based on a previous question which was posed) based on the following answer -
"Virus definitions are stored in the "C:\Program Files\Common Files\Symantec Shared\VirusDefs\15" folder.  This folder should contain 5 to 6 subfolders.  2 to 3 of these folders will have a name which reflects the date of their creation ("20011017.005" for example).  There also should be "BinHub", "INCOMING", and "TextHub" folders.  You should see two files labeled "DEFINFO.DAT" and "USEAGE.DAT" (make sure that your file explorer is set to display all files and extensions).

Simply delete that folders having date"

Now i try to delete the old files i get the message - 'Access is denied, Make sure that the disk is not full or write-protected and that the file is not currently in use'.

When i deleted these files earlier, i didn't have the problem. I don't know why this message is coming up now.

Please do let me know how i can delete these pesky files.

Thanks,
0
Comment
Question by:newuser2009
8 Comments
 
LVL 29

Assisted Solution

by:TeRReF
TeRReF earned 100 total points
ID: 22875026
Make absolutely sure that Norton Antivirus is not running when you try to delete the files. That means visible executables like the one(s) in the task manager or the toolbar, but also any related services that Norton might have running...
0
 
LVL 70

Accepted Solution

by:
Merete earned 300 total points
ID: 22875837
Hello newuser2009,
here's some great tools to clean up your hard drive first and get more space.
CCleaner will remove huge chunks of hidden files from the temp folders and old data.
http://www.ccleaner.com/
Reduce the cache size of internet explorer, delete all but the most recent system restore points, reduce the amount space allocated for system restore.
So that you donot lose your regestered key please follow Nortons guide
Use the norton removal tool
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Safemode is another option to delete folders otherwise unaccessable becvause of services.
Open your task manager and stop all services for Norton.
Consider buying an exteranl USB hard drive pretty cheap these days.
$99 dollars for an external  320 gig USB hard drive, I bought one and works great simply follow the instructions very simple.
http://www.wowwicked.com.au/indexFlash.php#home_office
https://shop.1wow.com.au/productcart/pc/viewPrd.asp?idcategory=56&idproduct=1526
http://www.wowwicked.com.au/
good luck.
0
 
LVL 38

Assisted Solution

by:BillDL
BillDL earned 100 total points
ID: 22885585
XP Home or XP Pro?

I suggest booting into Safe Mode where (hopefully) none of the Norton Services will be running.  Booting into Safe Mode is easy enough to do.  Just keep jabbing the F8 key as the system starts booting, and you should see the following Boot Options:

http://www.goitexpert.com/article-images/f8options_safemode_xp_image002.jpg

The grey selection highlighting should default to "Normal", but if you arrow to Safe Mode and press Enter, it will boot into that.
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 
LVL 38

Expert Comment

by:BillDL
ID: 22885590
Whooops, sorry Merete, you already suggested Safe Mode.
0
 
LVL 70

Expert Comment

by:Merete
ID: 22891723
no probs BillDL :)
0
 

Author Comment

by:newuser2009
ID: 22929710
Thanks everyone for your comments. I just removed Norton Anti virus completely and installed Avast.

0
 
LVL 38

Expert Comment

by:BillDL
ID: 22931782
That's great news newuser, and thank you.

If you are looking for the Avast removal tool later, it works ;-)

http://www.avast.com/eng/avast-uninstall-utility.html

http://files.avast.com/files/eng/aswclear.exe
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Some site administrators might be considering how to filter incoming traffic to a site by identifying the domains or networks of the traffic source, in the same way that a spam filter does on an email server, such as blocking all emails sent from th…
PREFACE The purpose of this guide is to explain what the SEPC Status Utility is and how it works. I have written the utility using AutoIt and have included the source code for your review. You are welcome to modify the code to your liking, but I wi…
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now