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This message appear when I try to download an attachment from yahoo mail. I have a conection through isa server. how i can deal with it?

Posted on 2008-11-02
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Last Modified: 2012-08-13
This message appear when I try to download an attachment from yahoo mail. I have a conection through isa server. how i can deal with it?
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Question by:raulmonda
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by:Keith Alabaster
Keith Alabaster earned 200 total points
ID: 22862996
No idea as you have given no details of the environment such as ISA version? Service pack? OS used? Is this a firewall/proxy or proxy only? Are you using the ISA firewall client?

Immediate thoughts are though that your administrator has blocked such downloads - by default they are allowed.

Keith
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by:m3tech
m3tech earned 300 total points
ID: 22863042
Please reply with the full error, as the tags field above has truncated it. Also gather as much information about the environment as possible.

Test the same download from an computer outside of the ISA environment. Speak with your adminstrator or, if you are the admin, review ISA logs and/or post them here.
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Author Comment

by:raulmonda
ID: 22863087
Actualy, the download began with a scan for virus (GFI WebMonitor 4 Secure Download), which is something new. after it was finished the following mesage apear:
"
Explanation: The Web server refused the connection.

Try the following:

    * Refresh page: Search for the page again by clicking the Refresh button. The timeout could have occurred due to Internet congestion.
    * Check spelling: Check that the Web page address is spelled correctly. The address may have been mistyped.
    * Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.
    * Contact website: You may want to contact the website administrator to make sure the Web page still exists. You can do this by using the e-mail address or phone number listed on the website home page.

If you are still not able to view the requested page, try contacting your administrator or Helpdesk.

      Technical Information (for support personnel)

    * Error Code 10061: Connection refused
    * Background: The server you are attempting to access has refused the connection with the gateway. This usually results from trying to connect to a service that is inactive on the server.
    * Date: 11/2/2008 8:12:36 PM [GMT]
    * Server: isa_server.sncli.com
    * Source: Remote server
"

I am behind the microsoft firewall client for isa version 4. builtin 4.0.3442.654
vista premium home SP1, proxy,...
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Author Comment

by:raulmonda
ID: 22863088
Actualy, the download began with a scan for virus (GFI WebMonitor 4 Secure Download), which is something new. after it was finished the following mesage apear:
"
Explanation: The Web server refused the connection.

Try the following:

    * Refresh page: Search for the page again by clicking the Refresh button. The timeout could have occurred due to Internet congestion.
    * Check spelling: Check that the Web page address is spelled correctly. The address may have been mistyped.
    * Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.
    * Contact website: You may want to contact the website administrator to make sure the Web page still exists. You can do this by using the e-mail address or phone number listed on the website home page.

If you are still not able to view the requested page, try contacting your administrator or Helpdesk.

      Technical Information (for support personnel)

    * Error Code 10061: Connection refused
    * Background: The server you are attempting to access has refused the connection with the gateway. This usually results from trying to connect to a service that is inactive on the server.
    * Date: 11/2/2008 8:12:36 PM [GMT]
    * Server: isa_server.sncli.com
    * Source: Remote server
"

I am behind the microsoft firewall client for isa version 4. builtin 4.0.3442.654
vista premium home SP1, proxy,...
0
 
LVL 2

Assisted Solution

by:m3tech
m3tech earned 300 total points
ID: 22863254
I suspect it may have something to do with GFI if it has been recently installed. Do you have admin rights to your gateway server? If not there is very little we can try, other than attempting the download from a different location to eliminate a problem on Yahoo's end.
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Accepted Solution

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raulmonda earned 0 total points
ID: 22863374
no, i don't have admin rights to gateway server. should i ask the admin about gfi?
10x
raul
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Expert Comment

by:m3tech
ID: 22863507
I would suspect this problem is related to the gateway / network setup. You should try to reproduce the problem outside of this network. If you can download the attachement from, say, your home computer this would confirm that there is an issue with ISA server / network / etc that the system admin should be able to resolve. Note that some system admins / coorporations block downloaded of some types of attachements (or all of them).
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