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unknown exception EBAB001A occurs when trying to backup a drive with Norton Ghost 9.0

Posted on 2008-11-02
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Last Modified: 2013-12-02
I have an IDE hard drive I need to create an image of.

I plug it in my WinXP Pro workstation, fire up Norton Ghost 9.0, and... within 20-30 seconds I get the error message.

Error EBAB001A: an unknown exception has occurred (0xEBAB001A)

Symantec tech support (http://service1.symantec.com/SUPPORT/powerquest.nsf/643c9edb8e8f93b788256ee00056a108/0961ae5f28be4f1788256e75007cd05b?OpenDocument) did not seem to help.

There is plenty of room on the target drive. The source drive reads fine (I can copy individual files from it).

How can this exception be avoided.
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Question by:Ronino
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by:hewittg
ID: 22863999
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by:Ronino
ID: 22864433
Thanks, hewittg, didn't help though.

1. no usb readers. Unplugged and replugged all usb hubs.
2. no SAN involved
3. no samba
4. no NAS
5. no Live State Rec....

Is it less likely to happen if I go though the trouble of setting up the HDD though IDE? ( I would have to figure out pins on an old HDD, and unplug some of my own working HDDs)
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hewittg earned 400 total points
ID: 22872804
From what I am seeing is 9.0 is having this issue.

Some say upgrade to 14, others say it may be a hardware issue.

Let's see if someone else chimes in.

Glenn
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by:Ronino
ID: 22916707

Upgraded to Ghost 14, and for good measure I plugged the HDD directly into IDE.

Image of disc created beautifully. Converted to MS Virtual PC format and loaded it. It starts, then it shows the BIOS / RAM detect message on the screen, and then it it stops, with the DOS cursor blinking in the upper right corner of the screen. Nothing after that.

I then converted to VMWare format. I tried to load both the VMC file, and the SV2i file. The Player (ver. 2.05) tells me for both"An error occurred during conversion". Could there be a problem with the image file?

I know the Win98 installation is not damaged, because the original HDD boots when inserted in a PC.

also

If I try to load the sv2i file in VMware converter, it tels me "unable to load source virtual machine or image. the file may be corrupt, or of an unsupported format"

If I try to load the MS Virtual PC 2007 VMC file in VMware converter, it says "Unable to determine guest operating system"


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Expert Comment

by:NewEngl
ID: 38224072
Restart the Symantec services.  It solved my problem...
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