Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Outlook 2007 enable to connect to Exchange 2003

Posted on 2008-11-02
7
Medium Priority
?
300 Views
Last Modified: 2012-05-05
Hi All,

I have an outlook 2007 client running on Windows VISTA business edition. It has been running fine for 6 months. But stopped working late last week. The exchange server it is trying to connect is Exchange 2003 running on Windows SBS 2003.

On outlook startup the error comes "The connection to Microsoft Exchange is unavailable. Outlook mist be online or connected to complete this action". On pressing "OK" to this it comes up with a windows where it prompts to define exchange server and mailbox name.

I am able to ping to exchange server and there doesnt seem to be any changes in the system. I can connect to exchange using webmail thus isolating possibilities of problems with Mailbox.

Your help is much appreciated as I have already spent 16 hours on this problem and cant find anything.

0
Comment
Question by:LawCentral
  • 3
  • 2
6 Comments
 
LVL 6

Expert Comment

by:Jerry Solomon
ID: 22864147
Most Outlook-Exchange issues are due to DNS issues.  Please check what the primary DNS server is set to on th eworkstation.  It should be the IP of the server.  If not, you can override the DNS setting, or modify your DHCP server.
0
 
LVL 1

Author Comment

by:LawCentral
ID: 22864213
I already checked that and it all seems to be fine.
0
 
LVL 6

Expert Comment

by:Jerry Solomon
ID: 22864250
I would then try to create a new Outlook profile, and see if that works--sometimes profiles go corrupt for no good reason.  this can be done by rt-clicking on the outlook icon from the start menu, and then goin to properties.  then click on "show profiles, creat a new one, and set it to prompt for a profile.  Once you try it and it works or doesn't you can change these settings back.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 1

Author Comment

by:LawCentral
ID: 22864426
Jerry,

I went and flushed DNS cache using ipconfig /flushdns. It didnt make a difference.

Then I dropped the all outlook profiles on my PC and recreated a new one. It is now giving a different error "Microsoft Exchange is unavailable". I can ping to the server but cant connect using outlook.

Any thoughts?
0
 
LVL 19

Expert Comment

by:MrLonandB
ID: 22865296
If you go into the properties of the profile and identify the Exchange Server by IP Address, does Outlook convert it to the host name?

Suggest taking Outlook out of cached mode and restarting Outlook. If it still doesn't work, go ahead and give your machine a quick reboot for good measure. If still not working...

Give yourself a static IP address and DNS Server. Reboot and try again.
0
 
LVL 6

Accepted Solution

by:
Jerry Solomon earned 2000 total points
ID: 22868615
One other thing to look at, is there was a recent microsoft security update that wreaked havoc on SBS servers. There is a registry hack to fix it. the microsoft technet article is at:
http://blogs.technet.com/sbs/archive/2008/07/17/some-services-may-fail-to-start-or-may-not-work-properly-after-installing-ms08-037-951746-and-951748.aspx

See if it isn't the server that is having the issue.
0

Featured Post

Configuration Guide and Best Practices

Read the guide to learn how to orchestrate Data ONTAP, create application-consistent backups and enable fast recovery from NetApp storage snapshots. Version 9.5 also contains performance and scalability enhancements to meet the needs of the largest enterprise environments.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Jet database engine errors can crop up out of nowhere to disrupt the working of the Exchange server. Decoding why a particular error occurs goes a long way in determining the right solution for it.
As a Microsoft Exchange user, you must have known the importance of an Offline storage table (OST) file. It is nothing new for an Outlook user to be dependent on a .ost file during a server break down or a problematic Internet connection. In such a…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Suggested Courses
Course of the Month13 days, 11 hours left to enroll

580 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question