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Code 10: This device cannot start

Posted on 2008-11-02
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Last Modified: 2013-11-09
Hi, I am getting the message "This device cannot start. (Code 10)" for my IDT High Definition Audio CODEC
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Question by:chrisdepalma
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21 Comments
 
LVL 39

Expert Comment

by:PUNKY
ID: 22864516
Try this:
Start > Run > type regedit and then see picture attach below, change default value to 1 see if it helps.

regedit-audio-2.JPG
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Author Comment

by:chrisdepalma
ID: 22864527
I tried that and got it to open, but your picture doesn't show how i get to that "0005" folder?
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Author Comment

by:chrisdepalma
ID: 22864532
Actually, I just found that folder and the same files that were in your picture, weren't in mine computer, how can I fix this?
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LVL 39

Accepted Solution

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PUNKY earned 500 total points
ID: 22864537
Oop! sorry.
 
 
 
 
 
 
 

regedit-audio-3.JPG
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LVL 39

Expert Comment

by:PUNKY
ID: 22864540
What windows os you use there? and did you install hardware drivers for system?
 
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Author Comment

by:chrisdepalma
ID: 22864541
Thanks, I found the folder now, but some of the files that you have in yours, are missing in mine, any ideas?
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Author Comment

by:chrisdepalma
ID: 22864544
Im using Windows XP, and I have a driver currently and I've tried updating the driver and when I do that it says the I need the file "sthda.sys", which my computer can't find.
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LVL 39

Expert Comment

by:PUNKY
ID: 22864545
So the audio was working before you updated .... in such case, I would do system restore back to sometime the audio device worked good. Try that and please post back.
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Author Comment

by:chrisdepalma
ID: 22864547
I have tried that a couple times now, and when I try to restore to a point in the past, for some reason my system restore fails, but it won't say the reason. Im stuck
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LVL 39

Expert Comment

by:PUNKY
ID: 22864559
Did you updated system service pack 3? what make / model of your system?
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Expert Comment

by:TrueGeek
ID: 22864567
You can also do a google search to see if you can find that "sthda.sys" file but usually in that case you will have to go and find more than one file by the time you have all the files accounted for.

you can also go to the Sigma Tel website and look for drivers there. If you do find the drivers and get it working,  go back to the update website in question and make sure you know NOT to use that driver updat again.
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Author Comment

by:chrisdepalma
ID: 22864586
I have an XPS 400 and I'm not sure about the system service pack, how could I check for this?
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LVL 39

Expert Comment

by:PUNKY
ID: 22864613
There is only 1 audio driver provided by Dell Support:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&os=WNET&osl=en&catid=&impid=&SystemID=XPS/DIMENSION%20400/9150
Go Device Manager, uninstall the current you have there, and download the driver in the link above and install. Try that see if it helps.
You can simply check service pack by right click on My Computer, select properties, and in general information page, you should see it.
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Author Comment

by:chrisdepalma
ID: 22864625
Okay, I just finished trying it and during the installation it came up with an error saying "This is not the correct audio driver for this system. The installer will now exit."
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Author Comment

by:chrisdepalma
ID: 22864639
Yes, that is the same one I tried to install, after uninstalling my current driver, and yet I still got the error message that I stated above.
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Author Comment

by:chrisdepalma
ID: 22864644
Also, I checked, I do have Service Pack 3, but sys restore still won't work.
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LVL 39

Expert Comment

by:PUNKY
ID: 22864654
Alrite, I am running out the idea here .... Couple of thoughts:
- Power up system, press F2 to access bios. There, check to make sure the audio is not set disable :o)
- Still in bios page, turn on Cap lock, num lock, and scroll lock. Then hold down ALT key and type in sequence EFB ... you should hear some beeps. Exits and restart system.
- Then try install again.
There is some bug with SP3 but I dont know if that is a cause.
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Author Comment

by:chrisdepalma
ID: 22864672
Okay, tried it, then when I exited bios I got some drive 0, drive 4, something wrong. But i just skipped it. Anyways, tried the install again, and it did not work. The same message came up
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LVL 39

Expert Comment

by:PUNKY
ID: 22864679
I would suggest backup data to external drive or media, then format and do a fresh installation. Or you might wait for some other better experts to help.
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