421 4.4.2 Connection dropped - Large emails only

Posted on 2008-11-02
Last Modified: 2012-09-10
Hello, I have just installed an additional Exchange Server 2007 to my existing 4 E2k7 environment.  The new server is connected by VPN WAN.  Emails flow between the servers OK for small sized emails.  Larger sized emails of around 10-30MB in size continuously receive Connection Dropped Error  421 4.4.2.  The WAN is about 256K speed and can be unreliable at times. Are there fine tuning settings for the time outs in the receive connector? or anything else that may cause this problem? Thanks.
Question by:Superfundi
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Expert Comment

ID: 22865423
The Default message size for receiving and sending in Exchange 2007 is 10 Mb i think. Maybe you should look at changing the default message size restrictions?


Author Comment

ID: 22865962
The receive connector maximum message size has already been changed to 64000 KB.  Also the user's maximum message size has been raised to 64000 KB for transmit and receive.  Under the default conditions, you would normally get a message rejection notice that the maximum message size has been exceeded, but I dont get this due to the increased limits.

get-transportconfig says;
MaxReceiveSize                 : 64000KB
MaxSendSize                     : 64000KB

I used to get the same email message everynight using POP3 over the same VPN link, but on installation of the additional E2k7 server, replacing POP3, it now fails.  It is as if the E2k7 transport is not as tolerant as POP3 to latency and transient delays.
LVL 12

Expert Comment

ID: 22874050

As you said the wan is unreliable so I recommend first checking your MTU size, here is how to check:
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Author Comment

ID: 22874233
Thanks Florins, good suggestion.  I also suspected the MTU but on the VPN configuration.  The VPN management is an appliance and outsourced.  Some adjustments have been done but have not fixed the problem. The VPN hardware is best suited to satellite and long latancy traffic and has been in a long time so not much to suspect there.  BTW, DFS "seems" to work fine for the same size files.

Some more information;  The last mile connection to the remote server is ISP provided wireless running at 256k.  This server is in Port Moresby.   Since this problem came up, I've noticed the same problem on another remote server located in Mt Hagen, same country.  This one however has a 512k VSAT WAN.  It was originally E2k3 and head office the same.  HO was upgrade to E2k7 and Mt Hagen run perfectly for many months on E2k3 over the appropriate send connector.  

It was only when Hagen was upgraded from E2k3 to E2k7, and Morseby from POP3 to E2k7 that these problems started.  The connection is not dropped immediately, but a long time into transferring the email, e.g. 50mins.  Microsoft has changed something in the send/receive connectors going from E2k3 to E2k7 to create this problem.  In all fairness they expect world wide communications get better so they change the defaults to suit, but in some countries, it is still "agricultural".

Anyone know how to tune the following in the receive connector, and if it is worthwhile?  I've included the value of my settings.  Does 00:00:00 mean HH:MM:SS ??  I

MaxProtocolErrors: 5
PipeLiningEnabled: True
ConnectionTimeout:  00:10:00
ConnectionTimeoutActivity: 00:05:00
TarPitInterval:  00:0:05
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Expert Comment

ID: 22874778
Here are some articles related to the problem:

you can also check the rate limiting for smtp traffic on the public ethernet port of the router if is the case.

Accepted Solution

Superfundi earned 0 total points
ID: 22937383
problem not solved and nothing I have researched gives me a fix.  The large emails is being generated by our ERP system and was 1 email with a 30MB attachment.  I have now changed it to send 30 emails with 1MB attachments which seems to have been a good workaround.

Still interested if someone has a resolution, but otherwise, closing this issue.    Thanks

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