Solved

Windows Vista recognized printer and installed drivers, but it won't print.

Posted on 2008-11-02
8
860 Views
Last Modified: 2013-12-01
I had to get a new computer, it has Windows Vista.  When I plugged my printer into the USB port Vista recognized it and installed the drivers.  When I try to print something it says Vista says it is sending it ant the display on the printer shows nothing.  Also it pops up in the print queue for about a second.  I've checked the Brother website for and Vista driver downloads but they only have what the call "built in" drivers and no plans to release "Brother original drivers."  My new computer is a HP Pavilion dv2000.

I found the Print Server Properties area, but when I select the driver for the Brother Printer the Add and Remove buttons remain greyed out.  I did select Propeties and found a list of appoximately 12 files associated with the diver located in C:\Windows\system32\spool\DRIVERS\x64\3 which I deleted.  I then rebooted my computer and tried to Remove the driver again to no avail.  I then connected my printer again whereupon the approx. 12 files associated with the driver were automatically downloaded into C:\Windows\system32\spool\DRIVERS\x64\3.  I then retried the Remove procedure to no effect.  The buttons were still greyed out.  The printer still does not work, however there is something going on because when I try to print something the printer "warms up", the fan kicks on, but nothing happens after that.
0
Comment
Question by:jbonn49
  • 4
  • 4
8 Comments
 
LVL 10

Expert Comment

by:TCB1
ID: 22868164
Try DriverMax it might find a driver that will work.

http://www.innovative-sol.com/drivermax/
0
 

Author Comment

by:jbonn49
ID: 22871234
I tried DriverMax, they don't have a driver for the Brother MFC-4800.  The program did produce error log reports, see attached.
-error-log.txt
brmfcwia.txt
0
 
LVL 10

Expert Comment

by:TCB1
ID: 22871751
Have you tried a System Restore or driver "roll back" to see what happends? Sorry about Drivermax not working for you. It don't think it works for x64 windows.

--Try a different usb cable, sometimes cables do go bad.
0
 

Author Comment

by:jbonn49
ID: 22871862
I have done a system restore, it was for other reasons, but it had no effect.  I'm not sure what a driver "roll back" is or what affect it would have as this printer/driver has never worked with my new computer.  The usb cable worked fine with my old computer and it works to some degree withe this new computer as it will "wake up" the printer (the printer display shows "warming up" and "wait a moment", the cooling fan starts up, but it does not print and then it goes back into sleep mode.)
0
Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

 
LVL 10

Expert Comment

by:TCB1
ID: 22871950
To see if you have the Roll back driver option, goto device manager, right click the device, properties, driver tab.

Here's a screenshot.
0
 
LVL 10

Expert Comment

by:TCB1
ID: 22871969
0
 

Author Comment

by:jbonn49
ID: 22872345
As I said this printer has never worked with my new computer.  There has never been a driver that worked, so a previous version does not exist.  The printer only worked with my old computer which was a Windows XP machine.  My new computer is a 64 bit Vista machine.
0
 

Accepted Solution

by:
jbonn49 earned 0 total points
ID: 22872570
I found the solution myself at the Brother website:
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002400/000053/faq002453_000.html?reg=us&c=us&lang=en&prod=mfc4800_us
I did not see this solution when I first started working this problem, but it's there now.
0

Featured Post

Do email signature updates give you a headache?

Do you feel like all of your time is spent managing email signatures? Too busy to visit every user’s desk to make updates? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today!

Join & Write a Comment

The use of stolen credentials is a hot commodity this year allowing threat actors to move laterally within the network in order to avoid breach detection.
I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now