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Windows Vista recognized printer and installed drivers, but it won't print.

Posted on 2008-11-02
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Last Modified: 2013-12-01
I had to get a new computer, it has Windows Vista.  When I plugged my printer into the USB port Vista recognized it and installed the drivers.  When I try to print something it says Vista says it is sending it ant the display on the printer shows nothing.  Also it pops up in the print queue for about a second.  I've checked the Brother website for and Vista driver downloads but they only have what the call "built in" drivers and no plans to release "Brother original drivers."  My new computer is a HP Pavilion dv2000.

I found the Print Server Properties area, but when I select the driver for the Brother Printer the Add and Remove buttons remain greyed out.  I did select Propeties and found a list of appoximately 12 files associated with the diver located in C:\Windows\system32\spool\DRIVERS\x64\3 which I deleted.  I then rebooted my computer and tried to Remove the driver again to no avail.  I then connected my printer again whereupon the approx. 12 files associated with the driver were automatically downloaded into C:\Windows\system32\spool\DRIVERS\x64\3.  I then retried the Remove procedure to no effect.  The buttons were still greyed out.  The printer still does not work, however there is something going on because when I try to print something the printer "warms up", the fan kicks on, but nothing happens after that.
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Question by:jbonn49
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8 Comments
 
LVL 10

Expert Comment

by:TCB1
ID: 22868164
Try DriverMax it might find a driver that will work.

http://www.innovative-sol.com/drivermax/
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Author Comment

by:jbonn49
ID: 22871234
I tried DriverMax, they don't have a driver for the Brother MFC-4800.  The program did produce error log reports, see attached.
-error-log.txt
brmfcwia.txt
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Expert Comment

by:TCB1
ID: 22871751
Have you tried a System Restore or driver "roll back" to see what happends? Sorry about Drivermax not working for you. It don't think it works for x64 windows.

--Try a different usb cable, sometimes cables do go bad.
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Author Comment

by:jbonn49
ID: 22871862
I have done a system restore, it was for other reasons, but it had no effect.  I'm not sure what a driver "roll back" is or what affect it would have as this printer/driver has never worked with my new computer.  The usb cable worked fine with my old computer and it works to some degree withe this new computer as it will "wake up" the printer (the printer display shows "warming up" and "wait a moment", the cooling fan starts up, but it does not print and then it goes back into sleep mode.)
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LVL 10

Expert Comment

by:TCB1
ID: 22871950
To see if you have the Roll back driver option, goto device manager, right click the device, properties, driver tab.

Here's a screenshot.
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LVL 10

Expert Comment

by:TCB1
ID: 22871969
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Author Comment

by:jbonn49
ID: 22872345
As I said this printer has never worked with my new computer.  There has never been a driver that worked, so a previous version does not exist.  The printer only worked with my old computer which was a Windows XP machine.  My new computer is a 64 bit Vista machine.
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Accepted Solution

by:
jbonn49 earned 0 total points
ID: 22872570
I found the solution myself at the Brother website:
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002400/000053/faq002453_000.html?reg=us&c=us&lang=en&prod=mfc4800_us
I did not see this solution when I first started working this problem, but it's there now.
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