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Wireless adapter not being detected on Lenovo 3000 Y500 7761 - 2BQ

Posted on 2008-11-03
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Last Modified: 2013-11-17
Hi,

I recently had to reinstall windows xp on my laptop due to a virus problem using the XP recovery CD but since then the wireless adapter has ceased to function :(

I installed all the softwares that came with the CD but in vain. The IGRS AnyComm inellingent network software simply indicate "NO WLAN CARD FOUND" ! I downloaded and installed the wireless drivers from lenovo website - http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67616#Utility  but nothing happens.

Under device manager, I cannot see any wireless device, although I see a warning yellow sign next to Network Controller.

Can anybody please help!
TIA,
sg
 
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Question by:sands76
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10 Comments
 
LVL 4

Expert Comment

by:apcsolutionsuk
ID: 22865719
try reinstalling the network controller

when that has completed then it might show up

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LVL 1

Author Comment

by:sands76
ID: 22865786
Could you please elaborate on reinstalling the network controller?  Do you mean I delete this device and let the laptop recognize the hw again? and if yes, does the wireless driver I downloaded, the correct sw for this device?

TX
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LVL 9

Expert Comment

by:mgonullu
ID: 22865808
Try the above by uninstalling the device from the device manager and then using a refresh it will prompt for the installation.
If that will not work, Make sure that there is no switch turned off for the wireless,
Update the bios using the lenovo system update tool
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LVL 88

Expert Comment

by:rindi
ID: 22865925
Sometimes the adapter used in the same PC model is not the same. Most laptops use a mini PCI card as wireless adapter which is accessible via a small cover you can remove from the bottom of the PC. If you can get a close look at the adapter that way, you might be able to find out which adapter is used, and then get the proper drivers for it.

Also, most wireless adapters are dependent on the other drivers being properly loaded too, particularly the chipset drivers are important, so make sure you get the newest versions of those and install them. A 3rd. point is that wireless adapters built into laptops also are turned off or on by either a small button or switch on the Laptop's case, or via a function key combination. To get these combination keys functioning you will also have to make sure that the other software tools from the lenovo site are installed. And 4th., some wireless adapters need extra software tools to set them up.
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LVL 4

Expert Comment

by:apcsolutionsuk
ID: 22865956
what laptop is it ?

if its tosh,dell,Fujtsu or other well knows makes its easy to get the drivers ?

whats the make and model of the laptop
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LVL 1

Author Comment

by:sands76
ID: 22866155
Hi,

As indicated in the subject line, the laptop is of Lenovo make, model 3000 Y500 7761 - 2BQ. From the lenovo website I found the wireless drivers for Y500 but there is no mention of the 7761-2BQ model :(

I tried removing and adding the Network controller but doesnt seem to help.. The wireless button is switched on and I am not sure how to access the builtin wireless unit (not comfortable opening up the laptop!)..

tx
0
 
LVL 9

Expert Comment

by:mgonullu
ID: 22866192
I think the Y500 should work.
I see that you do not have a rescue CD for your laptop, it will be good if you can find one
0
 
LVL 31

Expert Comment

by:rid
ID: 22866204
You could try going into BIOS setup and see if there is anything related to network adapter.
/RID
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LVL 88

Expert Comment

by:rindi
ID: 22866302
Check the properties shown in device manager for the not working device. If there is a Vendor ID post it's exact definition here. You could also run SIW and post what it finds for that device here.

http://gtopala.com
0
 

Accepted Solution

by:
sgaucho earned 1500 total points
ID: 22920358
Go to the following website http://halfdone.com/ ..
and download the unknown devices file.(UKD). Unzip it and then run it, this will tell you the name of the device that you are looking for, if it doesn't look under Computer missing names. It willalso give you the names of anything else you don't have a driver for. The rest is easy, go to the manufacturer´s website and download the correct driver and install it.
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