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Backup Exec 12.5 wont recognise Sony LIB-D81 library

Posted on 2008-11-03
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Last Modified: 2013-12-01
Hi,

I have Symantec Backup Exec 12.5 and I have a Sony LIB-D81 (SCSI) tape library. Backup Exec see's it only as a stand alone device, as an SDX-500V. I have gone through the Wizard to configure the drives and it installed its own drivers. It is on the compatibility litst as well.
Device manager see's both the Media Changer and Tape drive.
I previously used Veritas Backup Exec 9.1 and it worked fine under this program for 2 years. I uninstalled in from device manager when I uninstalled 9.1 before installing 12.5.
How do I get Backup Exec to recognise the Library?

I really have to sort this out fast as we currently have to do backups manually.

Thanks

Mark
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Question by:mark_06
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Author Comment

by:mark_06
ID: 22866301
Also I am gettng an Error when I open Backup Exec Event ID 58053. I have looked on the Symantec Website, however it just says to ensure the drivers are correctly installed. Like I said before it all appears to be ok in device manager. I have restarted the server and the library several times as well.
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Expert Comment

by:Hedley Phillips
ID: 22866628
Are the medium changers and drive showing up correctly in Device manager?

See image:

Have you also disabled the drive, deleted it from BUE and rebooted. Then run the Config wizard.

Also check whetehr you should be using Sony's drivers or Symantecs.



device-manager.gif
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Author Comment

by:mark_06
ID: 22866897
Everything looks ok in Device Manager, I have attached an image.
I have tried disabling, deleting, rebooting and then running the wizard.
How do I know what drivers I should be using. Doesnt Backup Exec install the correct drivers when you run the wizard?
Device-Manager.JPG
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LVL 14

Expert Comment

by:Hedley Phillips
ID: 22867210
Ah, the Medium Changer should show up as unknown Medium Changer for BUE to work properly. Don't ask me why!.

You should use the Windows driver for the autoloader. Try that instead.

Also, make sure that "Enable robotic library support" is installed as a component on Backup Exec.

Also have a read of this:

After replacing or upgrading a Robotic Library or related hardware component, Backup Exec for Windows Servers (BEWS) is unable to use the hardware device for backup and restore operations. (not quite your situation, but there may be some pointers there.
http://seer.support.veritas.com/docs/242235.htm

And no, BUE doesn't always install the correct drivers. Just one of it's many 'party tricks'.

I am reinstalling an old SDLT device just now onto our secondary media server, so that I can transfer the data onto the new LTO3 tapes we have attached to the primary media server. And not enjoying it!


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Author Comment

by:mark_06
ID: 22872403
Thanks for that! How do I remove the current drivers? When I uninstall the media changer from Device Manager it simply adds it back again with the Sony drivers.
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LVL 14

Expert Comment

by:Hedley Phillips
ID: 22874816
mmh, have you run tapeinst.exe found in the root of the BUE dir.

Also have a read of these links and see if they give you any pointers.

Event ID 58053: A "Storage Device Configuration Error" is reported after attempting any tape device operation in Backup Exec for Windows Servers
http://seer.entsupport.symantec.com/docs/249302.htm

And have a read of:
http://www.eventid.net/display.asp?eventid=58053&eventno=4253&source=Backup%20Exec&phase=1


Have you also tried the Sony Tape Tools to check your tape unit?

Downloading and using the Sony Tape Tool to test your Sony tape unit
http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC640561


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Accepted Solution

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Hedley Phillips earned 500 total points
ID: 22875842
Ok, I have just phoned Symantec about my case and on the sly asked about your issue.

The answer was: Symantec only support Microsoft drivers for Medium Changers and it must show as "Unknown medium Changer".

To install the correct drivers, right hand click in Device Manager, properties then Driver and update and let it find unkown.

Hope this helps.
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Author Comment

by:mark_06
ID: 22937438
Hi,
Sorry for the delay, I had to drop everything and go interstate for a week.
Thanks for asking Symantec for me. I do that and it just says it currently got the best driver avalible and leaves it with the Sony driver.
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LVL 6

Author Comment

by:mark_06
ID: 22937499
Aah! I manually chose the driver and got to choose unknown media changer. So it appears as it should in the diagram you posted above. However Symantec still wont see the robotic library and I ran the symantec wizard again.
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Author Comment

by:mark_06
ID: 22939004
I worked it out. Once I changed the driver, I had to turn off the enable robotic library in the Backup Exec installation options, restart, then enable it it again.
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Author Closing Comment

by:mark_06
ID: 31512646
I had to disable and re-enable the robotic library in the backup exec installation after I got the driver right.
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