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  • Status: Solved
  • Priority: Medium
  • Security: Public
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XP Home - Black screen / white mouse pointer

We have a PC running XP Home (this is at a users home not at the office).

On start-up the machine displays the XP logo and then all we see is a black screen with a white mouse pointer. I have seen this issue on a number of posts but I did not see a working solution.

I am bit confused as to the users story of how this came about, but I believe he may have turned the power off before the machine had shut itself down.

Ive done an XP repair install but it made no difference. I tried using the recovery console and running SFC.EXE but this file doesnt seem to exist on the XP home CD.

Does anyone know if this fixable?
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actionco
Asked:
actionco
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1 Solution
 
andeporterCommented:
Have you tried booting in safe mode to determine if the issue is corrupt video drivers?
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actioncoAuthor Commented:
Yes should have added that actually. I have booted into all the Safe Mode options and it is just the same.
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andeporterCommented:
Although it seems trivial...I would check the pins on the video cable on both ends.
Let us know.
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flubbsterCommented:
Using a video card or on-board video? If a card, connect monitor to onboard video and try booting normal and safe mode.
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actioncoAuthor Commented:
ok, have switched monitors, it made no difference. All the pins on the cable are ok. This system only has a graphics card, it does not have on-board graphics. During the boot up process I can see the BIOS screen ok, in fact everything including the Window logo display, after that nothing but the white mouse pointer.
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actioncoAuthor Commented:
Nothing seemed to work so I re-installed XP.
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