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Specify CLI on a call from UK to Europe

Posted on 2008-11-03
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Last Modified: 2013-12-29
Is there any way that I can specify the caller ID on a call that I make from my platform in the UK to a phone on mainland Europe ? I would like to specify a product-specific CLI, i.e. "ITCorp", etc.
 
What product(s) will allow me to do this ? I am currently making outgoing calls over an ISDN30 using CTI software and specifying the required CLI using the @callingparty parameter, but this seems to be ignored at the other end and the CLI displayed is "International Call"
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Question by:ccfcfc
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8 Comments
 
LVL 5

Expert Comment

by:arshana
ID: 22920600
Such type of CLI is only possible on a end to end IP network. Your CLI  can be ignored at two levels,
a) Your operator from whom you have taken your phone connectivity (VOIP Minutes/ PSTN)
b) The last mile exchange where the call is terminating.
Most of the countries have a specific format in which they receive an international call. So if your CLI does not fulfill the requirement of the specific country , then they might change the CLI.
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Author Comment

by:ccfcfc
ID: 22921334
Would VoIP resolve this issue for me ?

If my VoIP originates in one country but terminates in a VoIP enabled exchange in the target country, would that then show as an in-country call as the point at which it emerges onto the traditional telephony backbone is in the target country ?
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LVL 5

Expert Comment

by:arshana
ID: 22928103
VOIP is not bound by political boundaries. If your end use also used VOIP chances are that you could force your CLI however it would not be possible in a Non IP based Exchange.
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Author Comment

by:ccfcfc
ID: 22928843
Arshana,

Thanks for the reply.

Surely, if I'm using VoIP, the IP traffic has to travel between VoIP based exchanges so the question then is about where the IP traffic moves back to the traditional phone network.

If CLI on a purely traditional phone network can be affected as it passes between countries, as we are seeing with our testing at the moment, does VoIP get around any such issues by in effect sourcing the call in-country, and is this behaviour something that I can rely on ? I need to put something in place that allows me to specifiy the CLI when calling from one country to another, and I need to be as sure as possible that once I put an infrastructure in place it will reliably do this and will not sometimes give an unexpected CLI when going to a different country or just going through a different exchange in the same country.

Is there any way I can achieve this ?

Thanks for the help so far.
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LVL 5

Expert Comment

by:arshana
ID: 22929093
You can have a country specific CLI and is often more successful in comparison to the Plain Old Telephony System (POTS). However using a text based CLI may not be possible on a traditional telephony network. If you are going to use these phone lines for telemarketing then you may be bound by a law to give a proper call back number (IFor example UK has a law that each telemarketing company should have a CLI on which one can reach back.)
The reliability of the CLI also will depend from operator to operator who would provide you with VOIP minutes.
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Author Comment

by:ccfcfc
ID: 22929157
It's not telemarketing, and I think that's our issue - we are finding it difficult due to measures taken to protect against the abuse of CLI.

We will be making outgoing calls to existing customers who have joined this service. These calls are notifications, and we just want to be able to show the CLI of the client that we are working with.

We would be quite happy to use a number instead of an alphanumeric, showing an in-country number. Would this be more succesful then ?
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Accepted Solution

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arshana earned 500 total points
ID: 22932107
Yes this will definitely be successful. I have done the same for a few clients who do outbound campaigns for UK/US and Australia and has worked great for me.
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Author Comment

by:ccfcfc
ID: 22938081
Many thanks for all the help, arshana.

The points are all yours.
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