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After migrating to Lotus Notes 7 i cannot open a Notes 6.5 database restored from tape.

Posted on 2008-11-03
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Last Modified: 2013-12-18
After migrating to lotus notes 7 from 6.5, I cannot open an older database that has been restored from tape.  I receive an error stating "you are not authorized to perform that action"  The database is around 8GB.  I have the same problem with more than one database, oddly enough I can open an Archive database from the same date as the other databases in question.  The Archive DB is 62GB and appears to have the same windows "permissions" on it.
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Question by:catalysttg
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Expert Comment

by:LMS-PSG
ID: 22868118
Do you have rights at the file system level?
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Author Comment

by:catalysttg
ID: 22868187
LMS,
Thanks for the response...
I'm unsure whether or not you're referring to Windows "rights?"  If I go to the properties of one of the restored database, I have full control.  I also have full control of the folder that the restore resides in.
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Author Comment

by:catalysttg
ID: 22868296
We did migrate Domino to a new SAN along with a new Domino server as well.  I still have the old Domino server online and even when I try to open the restored databases from the old server, I still get the same error.
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Accepted Solution

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Sjef Bosman earned 500 total points
ID: 22871166
Loads of questions...

What do you mean: "new server"? Is it in the same domain as the old one, created with the same cert.id ?
Were you the owner of that database before the backup?
Did you have sufficient rights to that database at the time to open it?
Can the owner open the database? Or anybody else?
What is in the Misc. section of the log database on the server when you try to open it?
The database seems to be functional, there are no complaints about corruptions or so?
Was the database encrypted maybe?
Did you try to restore the database on a local PC, and then open it with Notes?

All it says is that the person opening the database doesn't have the right credentials. On the other hand, if you are the Admin of your Domino environment, you might know that you can put yourself in Full Admin mode. In that mode, you can open any database.
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Author Comment

by:catalysttg
ID: 22879321
We built a new Domino server that is now running Notes/Admin 7.  Yes this server is on the same domain as the old one.

I was not the owner of the database before the backup
I did/do have sufficient rights to access that database
The owner of the database nor anyone else can open it
I do not know how to get to the log database, i believe the logs have been seperated from everything else.
As far as I know, the db had no corruptions
I'm positive the db was not encrypted
I restored the db file to a share on the "new" server.  I did try to access that file from a different pc and received the same error.  I've also powered on the old Domino server and tried to open the database from there and received the same error.

I do not have access to the full access admin mode, but am contacting the "domino admin" to check if the db will open in full access admin mode.  So far he hasn't been able to open any dbs that I can't.
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Expert Comment

by:Sjef Bosman
ID: 22884931
Thanks for your response.

The log database is called log.nsf, it is in the data directory of the Domino server. Try to open the database on the server, then look in log.nsf on the server, in the Miscellaneous section. It might take a few minutes until the current/last document gets updated. I hope it contains some error message concerning the open-action.

You restored it to a "share", meaning a network share? Does the Domino server have sufficient permission to read AND write that file? The Domino server might have been started as a special user, not necessarily Admin. What is the server's O/S? Did you try to restore the file to a PC's local hard drive? If that works, you could make a replica on the server.

Btw, there is a log.nsf on your local system as well, just visit it.
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Author Closing Comment

by:catalysttg
ID: 31512736
Full Admin Mode did let the Domino Admin to view the data
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Expert Comment

by:Sjef Bosman
ID: 23676417
Wonderful!
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