Web interface programs do not start

I have a user at a client with a laptop who's able to log into the web interface but when he tries to start any programs the process starts but the programs never open. I'm not sure what could be the problem since he's gone out with other laptops and have not had these issues in the past. I can also access all the programs from a different laptop without any issues.

Are there any localized settings I can have him check to see if it's stopping the programs from loading. It's obviously not a rights issue since I'm able to access everything from a different laptop with his user credentials.

The setup is that he connects to our office through a CISCO PIX and runs Citrix web interface off of an internal server.

Any help/ideas would be appreciated.
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Have you tried uninstalling and reinstalling the Citrix client?
dak11Author Commented:
Thanks for the option.

Seems I had to remove Java and the client software and re-install both.

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