Restrict folders under Cabinet on Outlook 2003

Is there anyway folders that appear in the Outlook client can be restricted so that users are unable to rename these folders. The reason why this issue has arised that we have recently set up CRM 4 system and deployed CRM adapter.msi to work with Outlook. As you can see from the attached screenshot it creates
'Microsoft Dynamics CRM'  and few subfolders underneath that. The strange think about this is that you can create a subfolder but it will not allow you to delete it.

Right-click on the folder and there is no Permission  tab at all.

Apologise if this sounds confusing, but I really need help!!


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I think (not 100% sure) the user will only be able to rename the folder if they have the System Administrator's role assigned to them inside of CRM.
Ah, the PST that doesn't exist.

It appears that the PST is created on the fly.  if you look in the Account Settings and Data Files, you'll see that the information is not available for the MSCRM Data File.

Outlook treats it like a regular PST for trying to delete a folder. (I think it is the same error as if you try to delete the Inbox).  BUT, It isn't.  Outlook doesn't disallow you from creating the folder, but CRM appears to deny you the ability to delete it.

The only way I have found to fix it is to reconfigure the CRM Outlook client.

FYI, you are likely also able to rename one of the ootb folders. (This is a bug for sure)

It stores the information(and updates it) in the HKCU|Software|Microsoft|MSCRMMsgStore|RootFolder and you'll find subfolders for each menu in the list (as well as submenus)  I am unsure what the implications of restricting access to this folder or hive are.  Strange in my test environment, there is only users/groups with Full Control or Read.

On my own machine (where I am a local admin) I have Full Control and Read as does the Administrators group as well as System.  RESTRICTED has only READ.

If you remove the "Create Subkey" or the "Enumerate Subkey" at ANY level in the hive, CRM stops working in Outlook.

You can delete the keys from the registry and the outlook folder is gone.

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Barnardos_2LSAuthor Commented:
Hi WilyGuy,

The registry setting thatr you have explained will this have to be done on the Exchange server or on the CRM server or the user's pc?

Apologise if this is a silly question!

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Users computer.  Any changes made by the user are local to that user.
so did you try to lock down the registry, or did you decide that was too restrictive?
Barnardos_2LSAuthor Commented:
It is still being decided by the project manager on what he wants to do?
Barnardos_2LSAuthor Commented:
Can we keep this call open for now as I'm still waiting on the Project Managr who is currently on leave!
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