Server rebooting - infrequent, but annoying

Posted on 2008-11-03
Last Modified: 2009-02-03
I have an HP ProLiant DL380 G4 that has been rebooting.  Running Windows 2003 SP2, fully patched as of 11-2-08.  Reboots always happen in the early morning during full backups (ca ArcServe).  Not Data Center or power related - it's in a well protected, secured, temp controlled Data Center - 50 other servers running just fine.

Happened on following dates:

Then as troubleshooting measure, on 5/12/08 I installed MS KB937455 hotfix - NTFS File system Hotfix.  Everything was great until 9/25/08.  Now it's rebooted 3 of last 4 Friday's during backup.

Here is the stop code that I get:
Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            11/1/2008
Time:            8:36:54 AM
User:            N/A
Computer:      FILESRV01
The computer has rebooted from a bugcheck.
The bugcheck was: 0x000000e1 (0x80920183, 0x00000001, 0x00000000, 0x808ad390).
A dump was saved in: C:\WINDOWS\MEMORY.DMP.

Should I try re-applying KB937455?  Maybe one of the other "normal" security patches had a negative impact on the original install?

Anyone have any other suggestions?  I've talked to HP, but of course they say it's an OS issue.  I'm thinking along the lines of a NIC driver, or NIC Teaming driver that might be the cause.

Question by:hundet
    LVL 6

    Accepted Solution

    I chased the same type of problem on a DL380 running W2K3 Storage Server for over a year.  I worked with HP and with MS, the both helped extensively.  My issue turned out to be Veritas Backup Exec (now Symantec) 10d - it was the backup server.  I uninstalled and the problem went away.  

    Author Comment

    We are running ArcServe, and are still having the same issues.  Seems to go away for a while, but then it always comes back.  Server has rebooted 2 times in the last 3 weeks.  Always when backups are running, so I'll check on updates for our backup system.

    Author Comment

    Have never found solution.  Seems to come and go.  Right now, the issue appears to be dormant.  Hopefully it stays that way.

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