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User not appearing in GAL

Hi

We are running Exchange 2003 in Windows 2003 AD domains.

Email organisation is @company.com

Domains are company.uk.com, company.us.com and company.japan.com

We are responsible for the UK domain, however one of our users has logged a call stating that a US domain user is not appearing in the GAL when they are in cached mode. The user is appearing fine when they are using online with Exchange mode.

Couple of questions;

a) What could be causing this?
b) Is the GAL entry related to AD or Exchange?
c) If there only one Offline Address Book, or do each domain generate their own?

We don't have permissions on the other domains, is there anything we can do?

Hope someone can help!"
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kam_uk
Asked:
kam_uk
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1 Solution
 
MrLonandBCommented:
While in cached mode, have they tried downloading the Address Book?
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kam_ukAuthor Commented:
Not sure how they would do this?
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MrLonandBCommented:
When in Outlook, go to the Send/Receive button and there will be a little drop-down arrow. Drop-down and choose "Download Address Book".
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kam_ukAuthor Commented:
Hmm, this is affecting all users on cached Exchange it seems so I can't expect all of them to do this...would I be able to re-generate the OAB, or is this something the domain admin for the domain the user's acount is in needs to do (the user account that doesn't appear in the GAL that is)
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MrLonandBCommented:
How long ago was the user created? Suggest trying my earlier suggestion on just one or two of the machines. If it appears in the GAL, it will eventually show-up in cached mode...as sometimes it can take a day or two to show, the next time the OAB is updated.
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kam_ukAuthor Commented:
Hi

The user account was actually created some months ago...although the object was modified a couple of days ago - not sure what changes were made.

I will certainly try out your suggestion and feed-back.

Just out of interest, is the OAB updated by Exchange (in which case the domain is unimportant) or DC's?
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MrLonandBCommented:
http://support.microsoft.com/kb/841273

That article explains how the OAB is updated.

As there were some changes made to the user a couple days ago, the account wasn't hidden from the address book, was it? This account was in the GAL prior to a couple days ago?
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Exchange_GeekCommented:
Please have the diagnostic logging increased under server properties - MSExchangeSA - OAL Generator.
Once done, please go to the Recipients - Offline Address Book - Default Offline Address Book - right click and select update.

If you have done this - you would see events appearing in the application log. starting with event 9106 and 9107 ends it. If you face errors please post it here.

thanks.
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MrLonandBCommented:
Check in the properties of the account in Active Directory Users and Computers, under the "Exchange Advanced" tab to make sure the account was not hidden from the address list.
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Exchange_GeekCommented:
@MrLonandB: It is mentioned that the users are visible in online mode - not in cache mode. So, having the hide from address list is checked - user wont be seen in GAL at al.

correct ?
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MrLonandBCommented:
Yes, that would normally be correct.

Except there is no knowledge of how the OAB works, how the GAL is updated, what changes were made a couple days ago, if there is just one address book or if a "domain" generates its own. So I will take a chance that we're not entirely sure just exactly what is going on here, who is seeing what, where or how...wouldn't you? And the fact that it only takes a moment to check...I can hardly see the harm, or why we need to play detective or "gotcha" with other's posts...whatta ya think?

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Exchange_GeekCommented:
@MrLonandB:

There isn't any great game being played on i-spy on each others post - i am simply trying to state that the user information has been uploaded on the GAL and that particular check box would not be of more concern - rather the concentration should have been more upon OAB.

Well, spending couple of more minutes checking that info - yeah, wouldn't matter.

@kam_uk: Please go ahead and verify the check box is checked mentioned by our EE friend MrLonandB and update us.

If possible do work on OAB.

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MrLonandBCommented:
As you are unsure as to what exactly was done on this user a couple days ago, can you check the properties of the user in ADUC and double-check that the display name was not changed to something else entirely different.
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