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User not appearing in GAL

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Last Modified: 2012-05-05
Hi

We are running Exchange 2003 in Windows 2003 AD domains.

Email organisation is @company.com

Domains are company.uk.com, company.us.com and company.japan.com

We are responsible for the UK domain, however one of our users has logged a call stating that a US domain user is not appearing in the GAL when they are in cached mode. The user is appearing fine when they are using online with Exchange mode.

Couple of questions;

a) What could be causing this?
b) Is the GAL entry related to AD or Exchange?
c) If there only one Offline Address Book, or do each domain generate their own?

We don't have permissions on the other domains, is there anything we can do?

Hope someone can help!"
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