Hey guys and gals, I've got a customer's pc that I'm sort of at a sticking point on. It's an Acer Aspire T180 running Vista Home Basic (not sure if it's got SP1 since it won't boot). The customer says it has been getting very slow and locks up and she has to pull the power to turn it off. Now it won't boot normally, nor in Safe Mode, nor will it repair or anything else I've tried. If I choose to boot normally I see the scrolling green bars of the Vista boot screen for a about 3 seconds and then it flashes a blue screen of death for a millisecond and reboots. It is flashing the BSOD so quick there is no way to read it.
At first I assumed it was likely a HD or RAM problem. I ran Steve Gibson's SpinRite on the drive and it tested out perfectly. I replaced the single stick of 512 MB of ram with a stick from another pc and I got the exact same reaction from the pc. I ran a boot cd and tested the factory ram and it tested fine, so I put it in another slot and got the same results.
They do not have the recovery disks however I can order them from Acer for them. I'm just not sure if this is a hardware problem or just a bad Vista install. I have a copy of Vista Home Premium at my home office I can bring up here tomorrow if that will help in any way but right now I'm at a loss. There isn't much other hardware installed for me to disconnect? I haven't tested the PSU but I don't see that being the problem.
Any thoughts on what else I can check on a non-booting Vista pc with what appears to be good RAM and a good HD? I don't want to reinstall the OS just to see this all happen again......