What does this error event mean? Faulting application explorer.exe, version 6.0.3790.3959, faulting module explorer.exe, version 6.0.3790.3959, fault address 0x000030d8.

Posted on 2008-11-03
Last Modified: 2008-11-04
I have Windows 2003 server that has terminal service, MS SQL server, and Cache database server.
I see this error message in the event viewer but does not know what it means.  Please help.

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 11/3/2008
Time: 10:12:44 AM
User: N/A
Computer: DBSERVER
Faulting application explorer.exe, version 6.0.3790.3959, faulting module explorer.exe, version 6.0.3790.3959, fault address 0x000030d8.
Question by:atlasdev
    LVL 18

    Expert Comment

    1.Do you have all sp's and patches installed.

    2.Do you have mcafee installed, if yes
    Try adding frameworkservice.exe to the Windows DEP exception list. This worked for me with another app that started to break only after installing Windows 2003 SP2. (Reinstalling the app did not help, but tried that first.)

    to do this:

    1. From the Start menu load the Control Panel and choose the System applet.
    2. From the Advanced tab, click the Settings button under the Performance group.
    3. Change to the Data Execution Prevention tab.  
    4. Enable Turn on DEP for all programs and services except those I select: radio button.  
    5. Click the Add button and from the dialog box browse and find frameworkservice.exe.
    7. Click the Apply and OK buttons to apply the changes.
    8. Restart the macafee services (or reboot the server and that will restart everything.)
    LVL 18

    Expert Comment


    Author Comment

    I have Synmatec Enterprise 10.1.5 client installed on my server.  The explorer process is working and the error shows up only once.
    I am not sure what caused it. I am running a virus scan now.  
    LVL 18

    Accepted Solution

    LVL 38

    Expert Comment

    A repair to Explorer could be as easy as running, (at the command prompt), SFC /scannow. That checks the versions to make sure you are on the current version and that the data isn't corrupt for many microsoft critical components.
    LVL 38

    Expert Comment

    Oh, my advice is redundant. Looks like sk_raja_raja had that covered. Sorry about that.

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