Cannot do symantec remote client install to tablet running xp pro tablet
Posted on 2008-11-03
Trying to remotely install antivirus sw from symantec system centre console running on sbs to tablet pc running xp pro tablet.
From the server side, the sw appears to be loading and the download successful however, the client never appears in the client list on the server and, if you go to the client pc, the antivirus client has not been installed. I attach the log file which is the only indication of an error (aside from the fact that the sw does not install).
The main error message visible in the log file is "This installation package is not supported by this processor type. Contact your product vendor." - which, from some digging that I have done, appears to indicate a mismatch between 64bit and 32bit os.
As far as I can determine both server and client have 64 bit processors and are running a 32bit version os.
running winmsd.exe on the server gives processor details as Processor x86 Family 6 Model 15 Stepping 7 GenuineIntel ~1861 Mhz
The client is a dell latitude xt tablet pc running xp tablet sp3. I think it is also 32 bit as running winmsd.exe shows an x86 based Processor as well (don't have it here with me but can get detail if required).
What bothers me is the " Product: Symantec AntiVirus Win64 -- Installation failed." message. (what is the 64 referring to?). Maybe I'm not interpreting things correctly.
I have used the remote install client for all our other 32 bit clients without a problem.
Any help to get to the bottom of this would be appreciated. I am quite new to all this and am finding it all a bit confusing. If you require more info pls let me know.
Thanks in advance