[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now


Cannot do symantec remote client install to tablet running xp pro tablet

Posted on 2008-11-03
Medium Priority
Last Modified: 2013-12-09
Trying to remotely install antivirus sw from symantec system centre console running on sbs to tablet pc running xp pro tablet.

From the server side, the sw appears to be loading and the download successful however, the client never appears in the client list on the server and, if you go to the client pc, the antivirus client has not been installed. I attach the log file which is the only indication of an error (aside from the fact that the sw does not install).

The main error message visible in the log file is "This installation package is not supported by this processor type. Contact your product vendor." - which, from some digging that I have done, appears to indicate a mismatch between 64bit and 32bit os.

As far as I can determine both server and client have 64 bit processors and are running a 32bit version os.

running winmsd.exe on the server gives processor details as Processor      x86 Family 6 Model 15 Stepping 7 GenuineIntel ~1861 Mhz

The client is a dell latitude xt tablet pc running xp tablet sp3. I think it is also 32 bit as running winmsd.exe shows an x86 based Processor as well (don't have it here with me but can get detail if required).

What bothers me is the " Product: Symantec AntiVirus Win64 -- Installation failed." message. (what is the 64 referring to?). Maybe I'm not interpreting things correctly.

I have used the remote install client for all our other 32 bit clients without a problem.

Any help to get to the bottom of this would be appreciated. I am quite new to all this and am finding it all a bit confusing. If you require more info pls let me know.

Thanks in advance

Question by:Christine_Moran
  • 3
  • 2

Expert Comment

by:Jerry Solomon
ID: 22873818
I'm pretty practical about symantec installation issues; I would just give up on "pushing" it and run the shared installer at the client computer.  There is a share on you Symantec antivirus server called "vphome" inside that is a folder called "clt-inst." Select the operating system type from the installers there, and Symantec will install to the workstation with the parent server set correctly.

Author Comment

ID: 22874896
Thanks for your answer Jerry.

 Let me make sure I understand you. I need to go to the client computer and navigate to the correct shared installer folder. Do I then just run the set up to install all the bits of sav on the client? Also, how do I know if it's win32 or win32scs I need. Is there a way to check this on the client?

Finally, how can I then add the  newly installed client to the list of managed computers in the system centre console? I assume if I don't carry out a remote install, the server won't know about my new cleint unless I tell it.

Thanks for your help.

Accepted Solution

Jerry Solomon earned 2000 total points
ID: 22875367
when you run the installerthis way, the server sees the install, and it will automatically add itself to the managed client list.  When in doubt, run the win32 installer--it will error out if its the wrong one.


Author Comment

ID: 22875622
ok great thanks. will  be tomorrow morning before I can have another go at it.

Author Closing Comment

ID: 31512889
Thanks, worked a treat

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Windows 10 Creator Update has just been released and I have it working very well on my laptop. Read below for issues, fixes and ideas.
Sometimes clients can lose connectivity with the Lotus Notes Domino Server, but there's not always an obvious answer as to why it happens.   Read this article to follow one of the first experiences I had with Lotus Notes on a client's machine, my…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

872 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question