Remote users cannot access network shares.

Posted on 2008-11-03
Last Modified: 2013-11-21
We have a domain controller and a seperate terminal server for remote connections.
Remote users have no issues connecting to the terminal server from their home offices, the issue is that they cannot gain access to folders, access is restricted, please check permissions.
When these same users are connected locally on the LAn, they have no problems connecting to these shared files etc.
Question by:mhannan13
    LVL 13

    Assisted Solution

    This is probably a permissions issue in terminal services; add terminal server permissions to the folders that they need to access

    Author Comment

    already have that added, also remote desktop user.
    LVL 38

    Accepted Solution


    Old school way

    New school way is to get SMB shares going through the tunnel on port 445 and Netbios datagram port 139. Now some ISP's block port 445 due to the vulnerabilities of that data. Also, some routers are now encrypting port 445 to secure the shared traffic and some can reroute port 445 traffic to another port. So, this setup depends upon what is offered to you by the ISP.

    You may have to set up a WINS connection between the domain master and outside clients.

    Author Comment

    ChiefIT, im not sure that your repsonse is applciable to my situation. These remote users can see the DC/file server, they just cannot open the files 100% of the time.
    Hers a small update to the situation. Occasionally when a user is connected they can open up the files that should be available, but this is rarely. During testing, i may connect 10 times without files access, then all of a sudden the files will be available to access and all is well, then log off, log on and its back to no access.

    I have checked and double checked permissions, created new folders and copied data over etc. All withotu any progress.
    LVL 38

    Assisted Solution

    What is the exact syntax of the error?

    Is it "Access Denied?"

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