Remote users cannot access network shares.

We have a domain controller and a seperate terminal server for remote connections.
Remote users have no issues connecting to the terminal server from their home offices, the issue is that they cannot gain access to folders, access is restricted, please check permissions.
When these same users are connected locally on the LAn, they have no problems connecting to these shared files etc.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

This is probably a permissions issue in terminal services; add terminal server permissions to the folders that they need to access
mhannan13Author Commented:
already have that added, also remote desktop user.

Old school way

New school way is to get SMB shares going through the tunnel on port 445 and Netbios datagram port 139. Now some ISP's block port 445 due to the vulnerabilities of that data. Also, some routers are now encrypting port 445 to secure the shared traffic and some can reroute port 445 traffic to another port. So, this setup depends upon what is offered to you by the ISP.

You may have to set up a WINS connection between the domain master and outside clients.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mhannan13Author Commented:
ChiefIT, im not sure that your repsonse is applciable to my situation. These remote users can see the DC/file server, they just cannot open the files 100% of the time.
Hers a small update to the situation. Occasionally when a user is connected they can open up the files that should be available, but this is rarely. During testing, i may connect 10 times without files access, then all of a sudden the files will be available to access and all is well, then log off, log on and its back to no access.

I have checked and double checked permissions, created new folders and copied data over etc. All withotu any progress.
What is the exact syntax of the error?

Is it "Access Denied?"
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Server OS

From novice to tech pro — start learning today.