Remote users cannot access network shares.

We have a domain controller and a seperate terminal server for remote connections.
Remote users have no issues connecting to the terminal server from their home offices, the issue is that they cannot gain access to folders, access is restricted, please check permissions.
When these same users are connected locally on the LAn, they have no problems connecting to these shared files etc.
mhannan13Asked:
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RobinHumanCommented:
This is probably a permissions issue in terminal services; add terminal server permissions to the folders that they need to access
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mhannan13Author Commented:
already have that added, also remote desktop user.
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ChiefITCommented:
FILE & PRINT SHARING:

Old school way
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Q_23652843.html

New school way is to get SMB shares going through the tunnel on port 445 and Netbios datagram port 139. Now some ISP's block port 445 due to the vulnerabilities of that data. Also, some routers are now encrypting port 445 to secure the shared traffic and some can reroute port 445 traffic to another port. So, this setup depends upon what is offered to you by the ISP.
http://ourworld.compuserve.com/homepages/timothydevans/browse.htm

You may have to set up a WINS connection between the domain master and outside clients.
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mhannan13Author Commented:
ChiefIT, im not sure that your repsonse is applciable to my situation. These remote users can see the DC/file server, they just cannot open the files 100% of the time.
Hers a small update to the situation. Occasionally when a user is connected they can open up the files that should be available, but this is rarely. During testing, i may connect 10 times without files access, then all of a sudden the files will be available to access and all is well, then log off, log on and its back to no access.

I have checked and double checked permissions, created new folders and copied data over etc. All withotu any progress.
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ChiefITCommented:
What is the exact syntax of the error?

Is it "Access Denied?"
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