T61 Keyboard stops working after logging in to windows.

Posted on 2008-11-04
Last Modified: 2013-12-21
One of our users is having a very strange problem lately, almost every morning after he boots up his pc and logs on to windows his keyboard stops working. He can move his mouse around and the function keys still work, he just can't type anything. Usually the problem disappears after he reboots.

There's no errors or messages in the event log.
Question by:TysVdB
    LVL 91

    Expert Comment

    did he try an external keyboard?

    Author Comment

    We have tried plugging in an external keyboard and that works, I can also take over his computer with TightVNC and type whatever I want.
    LVL 91

    Expert Comment

    then it seems the driver that loads is corrupt.
    try updating it , or a roll back
    LVL 61

    Accepted Solution

    Try if you can use another account. Then its wrong kb layout - use start/run and press alt-shift or ctrl-shift until you get correct kb layout.

    If no luck:
    Install thinkvantage updater from lenovo using vnc and load correct keyboard driver with multimedia keys support.

    Author Closing Comment

    The problem disappeared after I uninstalled the driver and it reinstalled automatically.

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