Trying to get a Xerox copier to work with Windows 2003 Active Directory

Posted on 2008-11-04
Last Modified: 2013-12-27

We recently got a new Xerox 7242 machine.
I need to hook it up to our Windows 2003 domain.

The documentation has no examples of the required syntax, so my only method is trail and error.
The helpdesk just told me "You are the administrator, you should know."
They couldn't even tell me what the error code meant!

The only way I can test is by trying to send an email and searching for a name.

I get error: 018-701
Heres a description I found.

An LDAP server protocol error occurred in the address book operation. The
server returned the RFC2251 specification protocol error 1 (operations error)
during the address book query. Check that the [LDAP Server/Directory Service]
settings in [Remote Authentication Server/Directory Service] are correct, and
check if the problem occurred on the server side.

Has anyone had any experience with this machine?
I have attached the configuration screens in a .doc file.


Question by:DennisPost
    LVL 37

    Expert Comment

    Error 018-701 seems to be undocumented, and other 018 errors refer to other things, for example:

    Fault Code 018-505: SMB-DOS Protocol Error. Unable to Authenticate Due to an Incorrect User Name or Password

    On other machines 018 errors refer to document feeder problems, which is not your problem.

    In case you really have an LDAP problem, here are Xerox' setup instructions:

    For general scan-to-email setup, see:

    Setting up an email address book (apart from LDAP) is given at:

    All setup on the machine is best done by pointing your browser at its IP address.
    LVL 2

    Author Comment

    Unfortunately the links you gave don't work.

    Here's a pdf i found with a whole lot of xerox fault codes. (Also attached)

    These are 2 similar questions:

    I have also attached the 2 relavant sections from the System Administrators guide that came with the machine

    Hope these shed more light on this.

    LVL 37

    Expert Comment

    Sorry the links I gave did not wrk. They are more or less the same as the manual, so they may not help much. The only way to get to them is to go to Xerox' online support at

    Then type in the product number (7242). Next, click on Support, and then enter the question, e.g LDAP setup.

    Something is obviously wrong with your LDAP settings. Do you need any passwords to access the LDAP server? That may be where the problem lies
    LVL 2

    Author Comment

    The only document i find is the one I already have.

    >> Something is obviously wrong with your LDAP settings. Do you need any passwords to access the LDAP server? That may be where the problem lies

    I've never worked with LDAP before.
    I'm using the Enterprise Administrators Username and password.
    That should be enough, right?

    I could well have the syntax wrong, but as there are no examples, this is difficult to confirm.

    LVL 2

    Author Comment

    I would like to test my ldap settings that i'm using.
    How can I do that?

    Everytime I try it in my internet browser I get to the Find People dialog box.
    Then any search gives me:

    The specified directory service could not be reached.
    The service may be temporarily unavailable or the server name may be incorrect.

    do I need to change anything on the server?

    LVL 37

    Expert Comment

    No changes are needed on the server; it's the printer settings that need to change. Have a look at this document, and see if you can find where you go wrong. It talks about setting up Outlook Express, but the principles are the same.
    LVL 2

    Author Comment

    Well at least I know my syntax is correct.
    Still can't get a simply query to work though.

    LVL 2

    Author Comment

    Xerox is comming here to configure it.
    I'll let you know the correct configuration & syntax.
    LVL 2

    Accepted Solution

    I nearly had it.
    Turns out that only Novel needs a relative distinguished name for the user account.
    Windows just uses the normal domain\user syntax.

    Although i had tried that, i guess the rdn from the server was incorrect.

    I have attached a jpg showing the screen.


    Expert Comment


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