• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 394
  • Last Modified:

Everything works except exchange server for outlook

My exchanger server is working great for owa, pop and smtp. But I cannot connect using it as an exchange server. All I get is action cannot be completed the bookmark is invalid. I have tried with both outlook 2003 and 2007. I don't even no where to begin. I have tried turning firewall off to no avail.
0
i8yurdog
Asked:
i8yurdog
  • 13
  • 11
  • 2
3 Solutions
 
Hedley PhillipsCommented:
Have a read through this EE question/answer:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_21220067.html

and this page:

http://support.microsoft.com/kb/257623

This seems to be a dns issue.
0
 
Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
try ping the fqdn name of the server in one client. also ping the netbios name:

ping server
ping server.domain.local

post the results.
0
 
i8yurdogAuthor Commented:
Reply from 192.168.168.200: bytes=32 time=1ms TTL=126
Reply from 192.168.168.200: bytes=32 time=1ms TTL=126
Reply from 192.168.168.200: bytes=32 time=1ms TTL=126
Reply from 192.168.168.200: bytes=32 time=1ms TTL=126

Ping statistics for 192.168.168.200:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 1ms, Average = 1ms

F:\Documents and Settings\garyj>ping ami.aesd.net

Pinging ami.aesd.net [192.168.168.200] with 32 bytes of data:

Reply from 192.168.168.200: bytes=32 time=1ms TTL=126
Reply from 192.168.168.200: bytes=32 time=5ms TTL=126
Reply from 192.168.168.200: bytes=32 time=60ms TTL=126
Reply from 192.168.168.200: bytes=32 time=35ms TTL=126

Ping statistics for 192.168.168.200:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 60ms, Average = 25ms
0
Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

 
Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
So you can ping the server by both names. try to be more specific in the error. in what part of the setup of the exchange account in outlook do you get an error? and whats the error exactly?
0
 
i8yurdogAuthor Commented:
Exactly. -scratches head-
Image3.jpg
0
 
Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
is the username george_tangle?? you need to try and resolve the username and not the name the appears before the @ in the email adress
0
 
i8yurdogAuthor Commented:
Yeah, I've tried both.
0
 
Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
what are the dns server in the client machines? it's your server or one external?
0
 
i8yurdogAuthor Commented:
My PDC actually. i know this does seem like a dns issue doesn't it? I don't know what to look for.
0
 
Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
yes.. the client is trying to do one ldap query to the active directory and there are two possible reasons for failure:
dns issue may be causing this.. and i think that this is not the issue so lets focus on the other possibility
ldap query is not reaching the server. Please check:
do you have firewall enabled on the client? windows firewall should not be an issue but maybe some antivirus/firewall vendor could cause this
this also apllies to the server.

please check
0
 
i8yurdogAuthor Commented:
Seemingly impossible, I have disabled firewall completely on both to no avail.
0
 
i8yurdogAuthor Commented:
Does the Exchange machine have to be AD host?
0
 
Hedley PhillipsCommented:
I would rerun /forestprep and /domainprep
0
 
Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
Exchange machine does not have to be ad host... in fact with exchange 2007 microsoft recommends that exchange machine do not host the ad. whats your exchange version?
0
 
i8yurdogAuthor Commented:
exchange 2007 sp1
0
 
Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
so you have your dc in a 64bit box right? having all on the same server is not recommended by microsoft and therefore should be avoid... do you have another box as server?
0
 
i8yurdogAuthor Commented:
absolutely three dc's and the exchange box is alone
0
 
i8yurdogAuthor Commented:
Let me specify, all the dc's are on thier own boxes and the exchange is on it's own box as well
0
 
Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
You are on a very strange situation.. check with exchange what's the configuration domain controller is using.. but if the error is only on outlook and for example not on owa that should not be a problem. That kind of issues normally are related to firewall or dns issues. Installing outlook and configuring it on one dc can be a good test. Also if you have 3 dc's be sure that the users are beeing replicated to the 3 and if the configuration domain controller is not the main dc, change it. Change it to the dc that hosts the ad roles and is a global catalog.
0
 
i8yurdogAuthor Commented:
After installing outlook right on the server. It still does not connect. dcdiag has nothing but good things to say, I ran domainprep forestprep still to no avail. DC and GC are PDC, so it must be something I did.

Is there a service that is possible to kill or fail to install that may be doing this? POP, IMAP, SMTP, OWA and evrything else is functioning flawlessly. Arrgh!
0
 
Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
I dont think so. does the users have in the ad everything well configurated? check also for the services enabled by user.. it could be a simple wrong name youre putting when trying to resolve the name..
0
 
i8yurdogAuthor Commented:
Some of my sub-domain controllers are running win2ksp4, that is the only problem reported, but since I don't have exchange running on them, could that be the problem, even though I am only dealing with the highest level domain in that segment of the network? (all other servers are in other subnets)
0
 
Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
That should not be a problem. Even though it's recomendable that you check what server is exchange using as configuration server. that's the same thing that saying "what server does exchange contact to read the ad". have you checked it?
0
 
i8yurdogAuthor Commented:
Aha! The rpoblem was in permissions on the PDC.

http://support.microsoft.com/kb/950138/en-us

And that did the trick after restarting the DC/GC
0
 
i8yurdogAuthor Commented:
Thanks to all that helped!
0
 
Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
your welcome... glad to be helpfull
0

Featured Post

Prep for the ITIL® Foundation Certification Exam

December’s Course of the Month is now available! Enroll to learn ITIL® Foundation best practices for delivering IT services effectively and efficiently.

  • 13
  • 11
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now