Word Global Template Error

On one of our Terminal Servers, users are getting the following message:
"Word cannot save changes to the global template because it was opened with read-only access. Do you want to save the changes in a template with a different name?"

This only happened yesterday, had been working fine for months.
Tried clicked Yes, and saving the Template somewhere, but it made no difference. Anyway, don't want to do this for each user. If the user clicks No, everything seems to work ok.
How can I stop this message appearing?

LVL 1
jdhackettAsked:
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jdhackettAuthor Commented:
All the links are clear that each user should have their own normal.dot - but no mention is made of terminal server. What way should it be set up on a terminal server?
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Joanne M. OrzechManager, Document Services CenterCommented:
A global add-in is very different from normal.dot.

To locate what templates are loaded on startup, open Word, go to Tools, Templates and Add-ins. [One of] THOSE are the templates that changes are being made to.....NOT normal.dot

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jdhackettAuthor Commented:
I don't think we have any global add-ins.
I've added a screen shot below.
I've been off for a few days. Users are now getting another message, about Normal.dot being locked by another user.
Please help!
Thanks

Templates.jpg
ErrorMessage.jpg
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Joanne M. OrzechManager, Document Services CenterCommented:
Does the user have more than one instance of Word running?  Also, is Word set as the email editor?
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jdhackettAuthor Commented:
Only one instance of word. Word is not the email editor.
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Joanne M. OrzechManager, Document Services CenterCommented:
Is normal.dot set to read only?

Have you searched for all instances of normal.dot on the hard drive and either renamed them or deleted them?
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jdhackettAuthor Commented:
Normal.dot was set to read only, and it was the only version.
In the end, I deleted it. Everything seems ok now.
I thought Office would automatically create a new normal.dot if there was none present. But it hasn't.
Can having no normal.dot cause any problems?
Thanks
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Joanne M. OrzechManager, Document Services CenterCommented:
It will ALWAYS create a new normal.dot.  It is there... perhaps it's hidden.  If you search your hard drive, search for hidden files.

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jdhackettAuthor Commented:
Yep, had left out the search for hidden files option. There is a normal.dot there now for each user.
All is well!
Thanks
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Joanne M. OrzechManager, Document Services CenterCommented:
Wonderful!  Thanks very much.  I was glad to help.
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