unable to open .doc file due to registery policy settings

Hello.  We received a doc file from a customer that when attempting to open in Word 2003, we receive the following error:

You are attempting to open a file that was created in an earlier version of Microsoft Office.  This file type is blocked from opening in this version by your registry policy settings.

I am unaware of any policies I have set regarding Microsoft office.  Any suggestions on how to open this file?  At this time I am unaware of the version of Office the customer is using, but I assume it isnt 2007 as it would be a docx file then.

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joseph DalyCommented:
Follow these steps and you should be good.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Word

From novice to tech pro — start learning today.