windows 2008 sbs keyboard wont work

Posted on 2008-11-04
Last Modified: 2012-05-05
we are just trying to install our new copy of windows 2008 small business server onto an HP Proliant ML115 server with 6Gb of memory. When we first went into the install, we tried to enter the keycode, but for some reason the keyboard does not work. We noticed that there was a virtual keyboard available, so we used this. We thought this must be some kind of increased security from microsoft. The install then completed OK, but when we get to the config part, we are again asked for the server and domain names. No virtual keyboard here, and again the keyboard does not work. The ketboard works fine untul we are partway into the startup, then the caps lock no longer works. Does anyone have any ideas? We have not yet installed any of the hardware drivers for the server, as we have not yet got to a point where we are aksed for them. Our install is just on hold now, so I would appreciate any assistance.
Question by:nigelbeatson
    LVL 18

    Accepted Solution

    It sounds like the keyboard is a USB attached keyboard.  Make sure you enable Legacy USB support in BIOS before starting the install process.  Without it, the keyboard often doesn't work unless the OS keyboard drive is loaded.  Or, plug in a PS/2 style keyboard.
    LVL 77

    Assisted Solution

    by:Rob Williams
    There currently is a known issue with the left shift key not working on SBS2008 when using remote management, but I assume that is not the case here and you have a greater issue?

    Author Comment

    the keyboard in question is a ps2 connection. I have also noticed some corruption on the video when moving the mouse about on the screen. This is a brand new server, but as I said previously, we have not yet reached a point where we can install all of the drivers.

    Author Comment

    Hi RobWill,
    Yes unfortunately we are just in a straight forward local DVD install mode, and can't even get to first base!!

    Author Closing Comment

    Sorry for the delay. Thanks for your assistance, however, we dtermined that the server was faulty and replaced it. It now works fine. Many thanks for your assistance.
    LVL 77

    Expert Comment

    by:Rob Williams
    Thanks nigelbeatson, and thank you for updating,.

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