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can't restart RPC services in services. can't rdp 'The RPC server is unavailable.'

Posted on 2008-11-04
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Last Modified: 2008-11-10
So we have this server that we cannot reboot due to personel resources.

we also cannot RDP to it beacuse we get

Logon Message
The system cannot log you on due to the following error:
The RPC server is unavailable.
Please try again or consult your system administrator.

now we also have vnc to it, so i went to go restart the RPC services, but i cannot. they are greyed out. i cannot stop it, i cannot start it, and i cannot restart it. it is all greyed out.

does anyone know of a way where i can kill this process so i can start it up fresh without rebooting?

Thanks.
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Question by:funnymanmike
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Expert Comment

by:kg69
ID: 22878901
Check to make sure you TCP/IP Netbios Helper service is running, if not start it.
Also make sure Client for Microsoft Networks is bound to the network adapter (not likely the issue but check)

The RPC Service is a core service of the OS, killing it would more then likely kill the box or other services would begin to fail. There's really no easy way of restarting that service.  If the above suggestion does not work I'd need to know more details. OS, SP level, when did this start to occur, have there been any recent changes to the server (Patches or Drivers), are there any other event log messages in system or application, are all terminal service connections logged off, etc.

Since you can't reboot fixing this is going to be very difficult/impossible. Depending on your patch state there is also:
http://support.microsoft.com/kb/898060/
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Author Comment

by:funnymanmike
ID: 22879748
kg69:

i loged in to look around and see if TCP/IP Netbios Helper service was running and noticed a bunch of other services were not running.

what suprised me the most about this is i have another posting currently opened for another server about this very issue.

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_23871661.html

very odd, perhaps you can shed some more light on it.


i am even more worried about rebooting this server now.
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Expert Comment

by:kg69
ID: 22880648
Depending on which services are not running would matter if there was a serious issue. If you can post the eventlogs and services like you did on the other box.  

Also make sure you have good backups now of any data you want to save. Much easier while you have some kind of connectivity.  Then if possible schedule downtime for a reboot.

It may come down to benig easier to rebuild and resoter your data if you have good backups.
But again that would depend on what is occuring in the event logs.

Its possible you have an infection that is causing all of these problems, but I haven't seen anything yet to indicate that, its just a possibility.
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LVL 5

Author Comment

by:funnymanmike
ID: 22880705
can't start all services

---------------------------
Services
---------------------------
Could not start the Server service on Local Computer.
Error 5: Access is denied.
---------------------------
OK  
---------------------------

---------------------------
Services
---------------------------
Could not start the Computer Browser service on Local Computer.
Error 1068: The dependency service or group failed to start.
---------------------------
OK  
---------------------------

---------------------------
Services
---------------------------
Could not start the Distributed File System service on Local Computer.
Error 1068: The dependency service or group failed to start.
---------------------------
OK  
---------------------------

Event Type:      Warning
Event Source:      W3SVC-WP
Event Category:      None
Event ID:      2266
Date:            11/4/2008
Time:            3:49:10 PM
User:            N/A
Computer:      SERVER
Description:
The account that the current worker process is running under does not have SeTcbPrivilege privilege, the anonymous password sync feature and the Digest authentication feature are disabled.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7001
Date:            11/4/2008
Time:            3:51:40 PM
User:            N/A
Computer:      SERVER
Description:
The Computer Browser service depends on the Server service which failed to start because of the following error:
Access is denied.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7001
Date:            11/4/2008
Time:            3:48:52 PM
User:            N/A
Computer:      SERVER
Description:
The Distributed File System service depends on the Server service which failed to start because of the following error:
Access is denied.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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Accepted Solution

by:
kg69 earned 900 total points
ID: 22881206
check this out: http://support.microsoft.com/kb/910666
May resolve your issue, but again a reboot would be needed.

And again make sure you have good backups first. Also I replied to your other thread.
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LVL 5

Author Comment

by:funnymanmike
ID: 22881347
thanks kg69, looks like i have my work cut out for me tonight

i am first going to try this patch on the other server first
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LVL 5

Author Comment

by:funnymanmike
ID: 22923909
the problem fixed itself after i followed these tasks on

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_23871661.html

the weird thing is they are not on the same workgroup, and are even on seperate vlans even.

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